My Ruckus system not working - no lights on switch nor the two WAPs.

[Teamjoseph1991]

Wake up this morning and learned I had WiFi issues. Found the Ruckus switch has no lights on it, and the wireless access points have no lights. I tried logging into the mobile app and it says I’m not connected to the Unleashed network. Don’t know what to do.

There wasn’t a power outage and it was working before this morning.

[Teamjoseph1991]

[Teamjoseph1991]

[Imran_ruckus]

Hi @Teamjoseph1991 

Thank you for your response and the update.

When replying on the forum, you should be able to drag and drop the image or browse your device to attach it. Please refer to the screenshot and link to your post below for guidance.

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/My-Ruckus-system-not-working...

Thank you again for your patience.

Best regards,
Imran Sanadi
RUCKUS | Lennar Home Community Support

[Teamjoseph1991]

Also, I tested the surge protector by plugging in a lamp with success so the surge is good.  I also plugged the power cord (black) into another plug at the bottom of pic with green light with no success, but the lamp worked with the other plug.

So I think either the power cord is bad or the switch is dead.  Unless there's a reboot method.

[Imran_ruckus]

Hi @Teamjoseph1991 

Greetings!!!

Thank you for reaching out to the RUCKUS Lennar Home Community.

I hope this message finds you well. 

We appreciate the information you provided regarding your RUCKUS ICX-7150-C12P Switch not powering on.

To proceed, we kindly request that you follow the steps outlined below:

1. Take out your Switch from the cabin. Plug your ICX-7150-C12P Switch into a functioning power outlet.

Please use the provided link to upload a video. We advise referencing the EXAMPLE VIDEO in the Google Drive link provided to ensure consistency in the recording:

Kindly shoot a video similar to the EXAMPLE Video provided in the link. 

2. In the video, please ensure to capture the following:

  - Show the plug of the ICX-7150-C12P Switch being connected to a working outlet.

  - Simultaneously, display the light status on the switch. 

Google Drive Link: https://drive.google.com/drive/folders/16lG-j0MSKzjqBJSY4rsgh4myUlseA9bz?usp=sharing

We recommend referring to the example pictures provided below to ensure clarity in capturing the required details:

Should you have any queries or require further assistance, please do not hesitate to reach out. We are here to help.

Thank you for your cooperation, patience, and understanding.

Best regards,
Imran Sanadi
RUCKUS | Lennar Home Community Support