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My Ruckus switch is showing amber color and access point lights are not on even after power cycling.

sangimus
New Contributor

I noticed no internet and no light on my access points. Then i've check my Lennar SW/WLC displayed an amber light only to power cycle several times with no success of restoring the APs. 

here is the pic of the amber light.

sangimus_0-1703900084060.png

I've tried all of these methods before and didn't work....

How to perform a Software recovery on an ICX7150 switch

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/How-to-perform-a-Software-re...

 

Ruckus ICX Recovery Load boot code from boot monitor

https://www.youtube.com/watch?v=RHriOYYD_iI&t=7s

 

I've consoled into my ruckus ICX and this is what i see...even after trying to reset to default.

sangimus_1-1703900219138.png

It's time for an RMA. The router hangs and does not respond to any keystrokes and is pretty useless.

 

5 REPLIES 5

Hi @sangimus 

Greetings!!!
Thank you for the response and the detailed information you shared.

The switch will have its default configurations when you upgrade or perform software recovery. There are no additional configurations or modifications required.

The RUCKUS ICX-7150-C12P Switch should be on an SPS code for the Lennar Home users to avoid issues with Internet performance and connectivity.

Could you please let me know if your Switch is now back to normal with Green lights on SYST and PWR? If yes, please share the below CLI command output to confirm your Switch version and the running code on it.

Please enter the below commands once you log in to CLI and share the output.

Note: Hit Enter to accept each command 

enable 

show version

show flash

Please let me know if you have any queries in this regard.

Thank you again for your patience and understanding.

 

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.