My Ruckus Switch ICX 7150-C12P stop working

[Eduorta1977]

I Moved in March 2020 to a new Lennar Home, including all smart Devices; the Amazon support installed them in May 2020, 2 months ago (March 2023). Ruckus's wifi stopped working sometimes, and other times, it works very poorly; my devices for leaking detectors and Ringbell work with the host connected to the wire to the switch, continuous alert offline, Netflix sometimes works, others do not. I changed everything on the network and connected directly to the AT&T Router and work perfectly, but I decided to contract an IT Support specialist on the network, He checked and reset all equipment and determined the Rockus switch did not work well, He replaced it temporarily the switch Ruckus for other work perfectly on the last week, and recommend contacting the Ruckus manufacture to replace or repair the current device. Please let me know what address I can send the current switch to repair or replace; let me know if you need other additional information.

Another comment after he reinstalled the Ruckus switch worked perfectly, but when I changed all devices in the home to Ruckus again, get the same problem, I have 4 ring cameras, 4 Alexas, 3 Smart TVs, some wifi plugs, 3 laptops, 1 printer, and other lights that work with wifi too, maybe 23 devices connect at the same time, My Internet Service is AT&T fiber optic for 2.5 Gbs, after that, the technician replace the switch temporarily and work perfectly for the last 5 days with all devices connected to the switch

[Imran_ruckus]

Hi @Eduorta1977 

Greetings!!!

Thank you for contacting RUCKUS Lennar Home Community.

I hope you are doing well!!!

Thank you for the information you shared.

As per the case description, I understand that your RUCKUS setup is not working properly.

Could you please let us know the answers to the below queries to assist you better?

1. Was this working before? If it worked before, was there any power outage before you started facing this issue?

2. On your switch while it's plugged into the outlet, do you see any lights on? (Amber or green) Please let us know which lights are on. (Please refer to the below picture and share a picture of the same, showing the light status and the FULL Switch panel cable connections to the Switch ports)

3. May I know how many Access Points are connected to the Switch? Could you please let me know the light status on the Access Points? Any of these lights are on (Please refer to the below picture and share a picture of the same)

Please help us with pictures of your ICX-7150-C12P Switch showing the status of the lights and cable connections to the Switch ports. Also, light the status of Access Points.

Before uploading the photos please log in to the RUCKUS account and you can upload the image.

Please let me know the answers to ALL the above queries and let me know if you have any queries in this regard.

Thank you again for your patience.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.

[Imran_ruckus]

Hi @Eduorta1977 

Greetings! 

I trust this message finds you well.

I kindly request an update on the status of the issue so that we may proceed further with resolving it. 

Your prompt response would be greatly appreciated.

Thank you for your attention to this matter.

Best regards,
Imran Sanadi
RUCKUS Lennar Home Community

[Imran_ruckus]

Hi @Eduorta1977 

Greetings! 

I trust this message finds you well.

I kindly request an update on the status of the issue so that we may proceed further with resolving it. Please help us with the requested information.

Your prompt response would be greatly appreciated.

Thank you for your attention to this matter.

Best regards,
Imran Sanadi
RUCKUS Lennar Home Community

[Imran_ruckus]

Hi @Eduorta1977 

Greetings! 

I trust this message finds you well.

I kindly request an update on the status of the issue so that we may proceed further with resolving it. 

Your prompt response would be greatly appreciated.

Thank you for your attention to this matter.

Best regards,
Imran Sanadi
RUCKUS Lennar Home Community