My Ring and lutron are not connecting to internet

[Gailz]

Hi All,

The two apps are not connecting to the internet and offline. I've plugged in and unplugged everything installed in the box upstairs and cannot get connection back.  Any suggestions??

[Gailz]

Imran,

See photos below. No lights at all on ruckus box. Pressed reset and nothing happened. Now what?

[Gailz]

 

 

[Imran_ruckus]

Hi @Gailz 

Greetings!!!

Thank you for the response and the information you shared.

Please plug your ICX-7150-C12P Switch into a working power outlet and send us PICTURES and VIDEO of it showing the light status, and cord connected to the Switch and a working power outlet? Please refer to the below pictures as an example.

Please use the below link to upload a VIDEO: (Refer to the Video EXAMPLES from the drive)

https://drive.google.com/drive/folders/16lG-j0MSKzjqBJSY4rsgh4myUlseA9bz?usp=sharing

Please let me know if you have any queries in this regard.

Thank you again for your patience and understanding. 

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.

[Imran_ruckus]

Hi @Gailz 

Greetings!!!

I am writing to request an update on the status of the issue. Your prompt response would be greatly appreciated to proceed further.

Thank you.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community

[Imran_ruckus]

Hi @Gailz 

Greetings! 

I trust this message finds you well.

I kindly request an update on the status of the issue so that we may proceed further with resolving it. 

Your prompt response would be greatly appreciated.

Thank you for your attention to this matter.

Best regards,
Imran Sanadi
RUCKUS Lennar Home Community