I have two R510 access points from Lennar, one on our second floor (Master AP) is no longer working. I can see only red light on the AP when connected to the ethernet, and no green lights. I already used many troubleshooting tasks mentioned in this support group. I tired hard reset by pressing reset button for 15 seconds. Also tired factory reset by pressing 30 seconds. Removed the other AP from switch and tried resetting, but none of the tasks worked. it always shows red. I even tried to connect 15v power adapter directly without connecting PoE ethernet line, but no luck. I'm a software engineer and tried to fix all possible ways I found using the manuals and guides on this forum. I believe this AP is dead.
Here is my AP details: SERIAL NUMBER: 281902004673
Attached AP images for your information.
I appreciate your help in fixing or replacing the AP.
Thank you,
Seshagiri Killada
Hi @skillada
Greetings!!!
Thank you for the response and the information.
Based on the troubleshooting done, and you confirm after performing the reset of the Access Point, and checking all the connectivity and connections, the failure persists. And this is the only ONE access point that isn’t working with Red PWR LED on it even after checking with an external power adapter it behaves the same. This ONE Access Point Unit Should be RMA (Return Merchandise Authorization) in simple words replacing it.
Feel free to contact us via chat, comment you already have a post, copy the link from the post (URL), and paste it into the chat to start the unit replacement.
Please follow the steps as shown in the below example:
As shown in the below picture, copy the link and share it via chat from the link provided:
The below link is to contact us by chat (only)
https://support.ruckuswireless.com/contact-us
Did I answer your queries? If yes, hit the Kudos buttons and also accept the answers as Accepted solutions.
Please let me know if you have any queries in this regard.
Best regards,
Imran Sanadi
RUCKUS Lennar Home Community.
