03-23-2023 04:40 PM
Arris surfboard in my Lennar home went bad, previous one was modem/router. New one is just a modem since I assumed ruckus was a router? Wi-Fi isn’t working with new modem, so do I need a modem/router combo instead? Thank you.
Solved! Go to Solution.
03-23-2023 05:07 PM
Hi @Chrisg
Greetings!!!
Thank you for contacting Lennar Home Community.
Hope you are doing well!!!
As per the case description, I could understand that your RUCKUS setup is not working after connecting a new modem.
Yes, you need Router or Modem-Router combo from your ISP (Internet Service Provider) connected to the ICX-7150-C12P switch. And from the 12 Switch ports, you could connect your devices such as Access Points, smart devices, wired ethernet cables for your laptop/PC, etc., It doesn’t work only with Modem. The connection must be from a Router or Modem-Router combo device. RUCKUS only has a Switch and Access Point in the Lennar home setup.
Please refer to the short guide link below about how to connect the devices as a reference:
Most common Setups for Lennar homes users:
Please let me know if you have any queries in this regard.
Thank you again.
Best regards,
Imran Sanadi
Lennar Home Community.
03-23-2023 05:07 PM
Hi @Chrisg
Greetings!!!
Thank you for contacting Lennar Home Community.
Hope you are doing well!!!
As per the case description, I could understand that your RUCKUS setup is not working after connecting a new modem.
Yes, you need Router or Modem-Router combo from your ISP (Internet Service Provider) connected to the ICX-7150-C12P switch. And from the 12 Switch ports, you could connect your devices such as Access Points, smart devices, wired ethernet cables for your laptop/PC, etc., It doesn’t work only with Modem. The connection must be from a Router or Modem-Router combo device. RUCKUS only has a Switch and Access Point in the Lennar home setup.
Please refer to the short guide link below about how to connect the devices as a reference:
Most common Setups for Lennar homes users:
Please let me know if you have any queries in this regard.
Thank you again.
Best regards,
Imran Sanadi
Lennar Home Community.
03-23-2023 06:35 PM
Thank you, I’ll return the modem and get a modem/router combo, thank you!
03-24-2023 03:05 PM
Hi @Chrisg
Thank you for the response and the update.
Yes please. Using a Modem-Router combo device will resolve this issue.
We appreciate your time and patience on this case.
Have a great weekend ahead!!!
Thank you again for contacting RUCKUS Lennar Home Community.