Lost all connection

[oyaylaci]

I had Xfinity router connected to Lennar wifi/Ruckus, but my Ring doorbell and Schlage wasn't connected to the wifi. So as recommended, I tried to turn off 5g on my unleashed app, and not still ring and keypad are not working and I lost all connection to Ruckus. I can't even log in to Unleashed app anymore, it says IP address can't be found and I also can't connect with unleashed.ruckuswireless.com. AP has two solid green lights. How do I fix this??

[Imran_ruckus]

Hi @oyaylaci 

Greetings!!!

I trust this message finds you well.

I kindly request an update on the status of the issue so that we may proceed further with resolving it.

Thank you.

Best regards,
Imran Sanadi
RUCKUS Lennar Home Community

[Imran_ruckus]

Hi @oyaylaci 

Greetings!!!

I trust this message finds you well.

I kindly request an update on the status of the issue so that we may proceed further with resolving it.

If we do not receive a response from you within 24 hours from the timestamp of this message, your case will proceed to closure.

Thank you.

Best regards,
Imran Sanadi
RUCKUS Lennar Home Community