Login failed error

[MF]

I’m getting an error when I try to log in on the Unleashed app on my iPhone. Is there a known issue going on right now? Please advise.

[MF]

 

Hi,

is an option to wait for a new upgrade version and upgrade through the website? Or is downgrading really the best option? I noticed that in the upgrade section on the website it lists a downgrade that’s an entirely different version? 

[pinky_ruckus]

Hello @MF ,

Greetings!

Thank you for sharing the response.

From the response you shared, I understand that you are getting an option to downgrade the version to an entirely different version than the recommended version.

I would request you to please select the option “Local upgrade”.

Please click on Local upgrade and you can downgrade the version to the recommended version 200.15.6.12.304.

Please let us know if you have any queries in this regard.

Regards,

Pinky Rajendran

RUCKUS Lennar Home Community

[MF]

Thank you, I will try this over the weekend and follow up if there are issues.

[pinky_ruckus]

Hello @MF ,

Thank you for the response.

We will keep the case open until we hear back from you.

Please update us once you complete the local upgrade process.

Thank you for your patience and understanding.

Regards,

Pinky Rajendran

RUCKUS Lennar Home Community

[pinky_ruckus]

Hello @MF ,

Greetings!

This is a follow-up in reference to the case you have opened in the Ruckus Lennar Support Community.

I would like to know if you require further assistance since our last correspondence. Should you have any questions or if the status of your case has changed, please let me know by responding to this post.

Please feel free to contact if you have any further concerns regarding the same.

Best regards,

Pinky Rajendran

RUCKUS Lennar Home Community.