Lennar home WAP not connecting

[MP]

Have Lennar home, downstairs AP works just fine, upstairs AP will not connect. Home from 2021. Cannot get into unleashed. When power cycling upstairs AP the pwr light flashes green and ctl flashes green for about 1-2 minutes then pwr goes red and does this all over again constantly. Cabling is good back to the switch, just need to get the upstairs AP back on the network. Please help

[Imran_ruckus]

Hi @MP 

Greetings!!!

Thank you for reaching out to the RUCKUS Lennar Home Community. 

We appreciate your patience and understanding as we work to resolve the issues you are experiencing with your RUCKUS setup.

Based on the information provided, it appears that you are encountering issues after mistakenly resetting the RUCKUS Access Point.

To assist you further, could you please follow these steps:
1. Disconnect the Ethernet cable from the affected AP that is currently connected to the RUCKUS ICX-7150-C12P switch port.
2. Reconnect the Ethernet cable to one of the remaining 1-in-12 ports, as highlighted in the screenshot below.

After making this change, please observe the behavior of the AP if it works and let me know the results.

Thank you for your patience and cooperation.

Best regards,
Imran Sanadi
RUCKUS | Lennar Home Community Support

[MP]

Are you saying plug the Ethernet cable back into any other port on the switch other than the port that it is currently plugged into? Also, how do I get into unleashed?

[Imran_ruckus]

Hi @MP 

Thank you for your response.

Yes, please disconnect the affected AP from its current switch port and reconnect it to another available port within the 1–12 port range on the switch.

Also, could you please confirm whether you are trying to access Unleashed using the Unleashed mobile application or through the Unleashed web interface in a browser?

Thank you again for your patience and understanding.

Best regards,

Imran Sanadi
RUCKUS | Lennar Home Community Support

[MP]

I am trying to access on my phone off the unleashed application.

I moved the cable on the switch for the AP not working to another port on the switch. The AP went through the same process , pwr blinked green, CTL blinked green and then 1-2 minutes later pwr goes red. Keeps doing this process over and over.