Lennar home ICX7150 has no power

[Palmbeachkenny]

Hello, have a Ruckus ICX 7150-C12P which was installed in a new construction Lennar home.
SKU: ICX7150-C12P-2X1G
serial # FEK3840R06K
and an Unleashed R510 AP
9U1-R510-US00
serial # 362072002337
the ICX Switch has no power, no lights, etc. the outlet where the power cord is plugged in is active and has power. I tested the power cord female end and there is power. When plugged into the ICX Switch it doesn’t turn on. I have pushed the reset button and nothing happens. I have pushed the status button no lights. This unit is dead. There should be a warranty from your company that covers this issue. We have had no power surges or lightning strikes in our area.

please advise what the next steps are to get a replacement under the warranty.

I have submitted before and was told to post here for resolution. Why is Ruckus making this so difficult for consumers?

thank you.

[Imran_ruckus]

Hi @Palmbeachkenny 

Greetings of the day!!!

Thank you for sharing the requested PICTURES and a VIDEO.

Based on the troubleshooting done, your ICX-7150-C12P Switch is not powering up, and when plugged in, it flashes an amber light and then goes dark. And you confirm that the Switch is plugged into a well-known outlet/power source. However, the failure persists. This Switch unit Should be RMA (Return Merchandise Authorization) in simple words replacing it.

Feel free to contact us via chat, comment you already have a post, copy the link from the post (URL), and paste it into the chat to start the unit replacement.

Please follow the steps as shown in the below example:

As shown in the below picture, copy the link and share it via chat from the link provided below:

The below link is to contact us by chat (only)

https://support.ruckuswireless.com/contact-us

Did I answer your queries? If yes, hit the Kudos buttons and also accept the answers as Accepted solutions.

Please let me know if you have any queries in this regard.

Thank you again for your patience and understanding.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.