Lennar home Access Point is dead. Since part is within warranty, need replacement. SN 922172003868

[ramgopaluv]

Lennar home Access Point is dead. Since part is within warranty, need replacement. SN 922172003868. I can send Lennar home address once query is validated

[ramgopaluv]

I tried swapping the access points still the AP is dead

[ramgopaluv]

When I moved another functional AP to the same it is working 

[ramgopaluv]

Appears like something wrong with the AP.

[Yarenis]

Hi @ramgopaluv 

Based on your troubleshooting you have done, you have confirmed that the AP is the only one affected, this unit must be RMA (return merchandise authorization) means replace it.

Feel free to contact us via chat, comment you already have a post, copy the link from the post and paste it into the chat to start unit replacement.

https://support.ruckuswireless.com/contact-us

Best regards,

Yarenis Hernández

Technical Support Engineer | L2 TAC Wired

[M8]

Not working. Rukus has red light. Wireless printer, outside camera, Alexa and google all not working. Please create a ticket and replace rukus.