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Keep getting request for "User Access Verification", even when typing "no password" when booting.

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swim268
New Contributor II

‎04-27-2024 05:37 AM

I am trying to update my firmware for a malfunctioning Lennar/Amazon ICX-7150-C12P.  None of the default passwords mentioned in other posts work to access the router.  I tried booting in "no password" mode several times, and the router still asks for a password.  

1 ACCEPTED SOLUTION

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Imran_ruckus
Moderator
Moderator
In response to swim268

‎05-21-2024 07:02 AM

Hi @swim268 

Greetings of the day!!!

Thank you for sharing the requested information.

Based on the troubleshooting done, you confirmed, and we saw that after the reset, booting up the Switch, and trying to get the console access, the failure persists. This Switch unit Should be RMA (Return Merchandise Authorization) in simple words replacing it.

Feel free to contact us via chat, comment you already have a post, copy the link from the post (URL), and paste it into the chat to start the unit replacement.

Please follow the steps as shown in the below example:

As shown in the below picture, copy the link and share it via chat from the link provided:

The below link is to contact us by chat (only)

https://support.ruckuswireless.com/contact-us

Did I answer your queries? If yes, hit the Kudos buttons and also accept the answers as Accepted solutions.

Please let me know if you have any queries in this regard.

Thank you again for your patience and understanding.

 

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.

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swim268
New Contributor II
In response to Imran_ruckus

‎05-10-2024 01:54 PM

I have not been near my router this week and will work on it this weekend.  Please leave the thread open.

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Imran_ruckus
Moderator
Moderator
In response to swim268

‎05-10-2024 01:56 PM

Hi @swim268 

Thank you for the quick response and the update.

Sure, please let me know once you have any updates.

Appreciate your prompt response.

Thank you again.

 

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.

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dgwatters
New Contributor

‎05-01-2024 02:36 PM

I have the same problem when attempting to access CLI.  I am able to use PuTTY to get to ICX7150-Boot> prompt.  Like Swim268, I entered "no password", then "boot".  Unfortunately, the primary image (which should be SPS08090d.bin) fails ("...could not boot from primary, no valid image").  After booting from secondary (SPR08090d.bin), a command prompt is NOT displayed. After hitting the Enter key, I am only presented with "Please Enter Login Name:".  None of the default username/password combinations work, including those given to me by Lennar in 2020.  I MUST be able to access the CLI to update the primary and secondary images to SPS08090d.bin via USB.  I work from home so have already had to purchase an alternate router to use in the interim. 😞

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