Internet out and CTL light is off

[Caliendo]

My internet went down yesterday and I have tried resetting everything but still not internet. The PWR, 2.4G, and 5G lights are all on and green but the CTL light is off.

[Imran_ruckus]

Hi @Caliendo 

Greetings!!!

I trust this message finds you well.

I kindly request an update on the status of the issue so that we may proceed further with resolving it.

Thank you.

Best regards,
Imran Sanadi
RUCKUS | Lennar Home Community Support

[Caliendo]

I am still unable to get it working

[Imran_ruckus]

Hi @Caliendo 

Thank you for your response and the update.

Could you please confirm whether you have attempted to access the CLI using the Telnet option?

Kindly confirm.

Thank you again.

Best regards,
Imran Sanadi
RUCKUS | Lennar Home Community Support

[Caliendo]

Yes I did try that

[Imran_ruckus]

Hi @Caliendo 

Greetings!!!

Thank you for the response and the information you shared.

Please try to access the RUCKUS Switch IP address in a web browser and try to login.

You should see the Switch Dashboard as shown in the below screenshot to confirm it’s a Switch IP Address. 

Please let me know how it goes.

Thank you again for your patience and understanding

Best regards,
Imran Sanadi
RUCKUS | Lennar Home Community Support