Internet issues with Ruckus & AT&T

[bbradley01]

Hello, 

I have a Lennar home with a Ruckus ICX 7150-C12P Switch, 2 R510 aps and a Ruckus T300 outdoor AP. 

Recently, our internet has been temporarily going out multiple times a day. We have AT&T fiber and the gateway status will turn solid red or will blink red or white. Sometimes it will fix itself and other times I will need to reset the modem. 

I had an AT&T tech out and he said the problem must be from the Ruckus switch because everything shows normal on his side and he even replaced the modem but the problem continued. I was skeptical of this answer because when the internet goes out, I still maintain connection to the ruckus network and the status lights remain green on the APs. However, I turned the switch off and used the gateway’s built in WiFi and have not had an internet interruption since 

I do need the switches and APs to have household coverage, however, so I am looking for anything I can do to troubleshoot this. 

thank you,

[bbradley01]

Sorry. Was on vacation. 

yes, this issue is still persisting. The internet is still cutting out multiple times a day. 

[Imran_ruckus]

Hi @bbradley01 

Greetings!

Thank you for your response.

I apologize, but this case/post is now closed. Please create a new post and include the link to this post for reference.

Thank you once again.

Best regards,

Imran Sanadi  
RUCKUS Lennar Home Community