Internet is unstable when connected to Ruckus APs and not able to login to Unleashed App on iphone

[swapniljoshi7]

Internet is very unstable when connected to Ruckus APs and not able to login to Unleashed App on Iphone. We had a short power outage on August 25th and since then the internet is unstable when connected to Ruckus APs.
I tried logging into https://www.unleashed.ruckuswireless.com/admin and I observed that the ICX Switch(CX7150-C12) shows Disconnected. 
I tried looking on the forum but couldn't find any right solution to resolve this issue. 

Any assistance/help from your side would be highly appreciated as it is affecting our work.

Thanks,
-Swapnil Joshi (swapnil.joshi777@gmail.com)

[Imran_ruckus]

Hi @swapniljoshi7 

Greetings!!!

Thank you for the response and the information you shared.

Please note, that Amber lights on 2.4G and 5G is a normal behavior.

If 2.4G and 5G lights are amber, it states that the connectivity is up and there are no devices/clients connected. When any device/client connects to the 2.4 or 5G radio the lights turn green. Please refer to the below link for more information about the light status of the RUCKUS R510 Access Point.

https://docs.commscope.com/bundle/unleashed-200.9-onlinehelp/page/GUID-19D4261B-D10B-4DE3-B63A-3498F...

For the Unleashed Application issue, could you please uninstall it and reinstall/update to the new Unleashed app then try again to log in?

If that doesn’t work, please share the below information.

Could you please login to your Unleashed system on a web browser using the Master AP IP Address or ‘unleashed.ruckuswireless.com’? Please check the current version of your Unleashed Access Points and share a screenshot of the same.

Please refer to the below screenshots for more information on how to know your Unleashed Access Points version details. 

Please check, help us with the above-requested information, and let me know if you have any queries in this regard.

Thank you again for your patience and understanding.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.