Icx-7150

[Bobbivila]

My Icx 7150 is not connecting my Access Points to the wifi. I have tried to restart, hard restart, unplug for an hour and restart. Nothing is working.  The lights are green an amber. When I use the rest button.  The lights flash but nothing happens. 

See attached pictures. Video won't load. 

Thank you,

 

 

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Charissee Sonnier Chambers 

253-820-8242 

[pinky_ruckus]

Hi @Bobbivila ,

Greetings!

Thank you for contacting RUCKUS Lennar Home Community.

I hope you are doing well!!!

Thank you for the information you shared.

From the case description, I understand that the status lights on the Switch is Amber and the PWR light is Green which means that the Switch is stuck in the boot mode.

Please follow the below RUCKUS Lennar Knowledge base self-help article which will help you to fix the issue when the Switch is in boot mode.

https://community.ruckuswireless.com/t5/RUCKUS-Lennar-Support-Knowledge/Fixing-RUCKUS-Switch-with-an...

Please follow the process as explained in the article and let me know if you have any queries in this regard. 

Thank you again for your patience and understanding.

Best regards,

Pinky Rajendran

RUCKUS Lennar Home Community.

[Bobbivila]

I have tried more than 20 times to reset, with no luck. 

For the 2nd option, the links do not work.  

I NEED HELP ASAP. Can someone call me at 253-820-8242. 

Thank you

Charrise 

 

 

 

[pinky_ruckus]

Hello @Bobbivila ,

Thank you for the response.

From the response you shared, I understand that you are trying to perform the Software recovery through the mobile application.

Kindly perform the software recovery using the laptop connecting both the cables mentioned in the article.

Also, I understand that you are facing issues downloading the TFTP server links.

Please use the below mentioned link to download the TTFP application:

https://tftp.en.uptodown.com/windows/download

Please let us know if you have any queries in this regard.

Thank you for your patience and understanding.

Regards,

Pinky Rajendran

RUCKUS Lennar Home Community

[pinky_ruckus]

Hello @Bobbivila ,

Thank you for the response.

From the response shared, I see that you are still stuck in boot mode even after multiple resets.

Also, we have shared the TFTP download link and requested you to please perform software recovery through a laptop.

Please share the screen shot of the point where you getting stuck while performing the Software recovery. Also, please share a picture of the software recovery cable connections between Switch and laptop.

Apologies, effective November’2022, ‘Ruckus Support for Lennar Homes customers will no longer be handled by phone or email or remote session. We will be exclusively supporting customers via this community forum support model only.

Thank you for your patience and understanding.

Regards,

Pinky Rajendran

RUCKUS Lennar Home Community