Icx-7150

[Bobbivila]

My Icx 7150 is not connecting my Access Points to the wifi. I have tried to restart, hard restart, unplug for an hour and restart. Nothing is working.  The lights are green an amber. When I use the rest button.  The lights flash but nothing happens. 

See attached pictures. Video won't load. 

Thank you,

 

 

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Charissee Sonnier Chambers 

253-820-8242 

[Bobbivila]

Still OFFLINE.  and I'm unable to post any pictures or video or attachments

[Bobbivila]

Please send a new Ruckus Switch to my address

[Bobbivila]

I have tried EVERYTHING that you have suggested via email/forum. The PuTTY black command box doesn't allow any typing. There are multiple COMs (in my situation) The instructions appear to be outdated. Overall it's REALLY Unrealistic to think the average layperson can troubleshoot this switch and have a good experience. 

I have spent over 16hrs over the last 4 days trying to get this resolved. I have paid a local Tech professional $200 with zero results. My entire smart home is no longer Smart and had bn offline far too long. 

Please send me a new Ruckus switch. Hopefully that will resolve my issues that have been going on far too long. 

[Imran_ruckus]

Hi @Bobbivila 

Greetings of the day!!!

Thank you for sharing the requested information on a PRIVATE CHAT.

Based on the troubleshooting done, your ICX-7150-C12P Switch is not getting recovered with the Software Recovery Process, and you tried to hard reset as well. However, the failure persists. As a result, this Switch unit appears to be defective and needs to be replaced through the RMA (Return Merchandise Authorization) process.

To initiate the replacement, please contact us via chat using the link provided below in this post. Kindly copy the URL/link of this post and paste it in the chat along with the serial number of your RUCKUS Switch when prompted.

Please refer to the example screenshot below for guidance on how to copy and share the required information:

The link below is to contact us by chat (only)

https://support.ruckuswireless.com/contact-us

Did I answer your queries? If yes, hit the Kudos buttons and also accept the answers as Accepted solutions.

Please let me know if you have any queries in this regard.

Thank you again for your patience and understanding.

Best regards,
Imran Sanadi
RUCKUS | Lennar Home Community Support

[Bobbivila]

I would Greatly Appreciate a call.  The new link provided is not user friendly and contains so many ads. I downloaded " something " but it's going Nowhere. I am ONLY interested in getting back online.  Can u plz call me at 253-820-8242