Ice 7150 providing only @ 350 mps up or down thru put and sometimes lags

[GBurton]

My icx 7150 has developed odd behavior of a lag spike and even hooked up directly only allows @ 350 mbs thru put up or down. This occurs even when directly computer is directly plugged into switch. The modem and router verified thru put is 1gig byte per second. I complied all the flash flash verifying the proper file load and several other recommended actions, but still the same effect. The switch use to provide much higher thru put. I have read that this has been diagnosed as a switch component failure? What do I need to do do correct this issue?

[Imran_ruckus]

Hi GBurton

Thank you for contacting Lennar Home Community.

Hope you are doing well!!!

Thank you for the information you shared.

From the case description, I could understand that your ICX-7150-C12P Switch is only transmitting 350 Mbps speed.

In order to troubleshoot this issue, first, we have to get access to the switch, and there are Two ways to get access to the switch.

1.  By IP Address of the Switch OR
2.  By Console Access to the Switch

1. By IP address: To fix this issue, we must identify the ‘current’ IP address assigned by your local router to the switch ICX-7150-C12P

I will leave you a guide on how to perform an IP scanner on your local network to identify the switch IP address very easily. 

How to find my Ruckus “Devices IP address” using free applications:

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/How-to-find-my-Ruckus-Device...

Once we identify the IP address of the switch proceed to access remotely to the device “Command Line” 

How to remotely access to 'ICX 7150-C12P' or 'access points' "Network devices":

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/How-to-remotely-access-to-IC...

If you can access the Command line should look like this:

ICX7150-C12 Router>

2. To check the speed transmitted from the Switch to the Access Point: There are Two ways:

I)  Please perform the below commands from the CLI of the Switch and share the output of each command-

enable

show version

show inline power 
show interface brief

OR

II) Please share the Screenshots from the Unleashed dashboard as shown in the below picture:

3. By Console access: If access via IP address is not possible here is a guide on how to access to the Switch via console (cable access between your PC to the ICX 7150-C12P) in this case we need a USB type C to USB standard or Console cable Rj45 to USB. 

How to console in the ICX-7150-C12P

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/How-to-console-in-the-ICX-71...

Once you are logged in to the ICX-7150-C12P console please follow up the same steps that are on point '2' using the same commands and share the output of each command.

Please let me know if you have any queries in this regard.

Best regards,

Imran Sanadi

Lennar Home Community.

[GBurton]

SSH@ICX7150-C12-Switch#Show Version
Copyright (c) Ruckus Networks, Inc. All rights reserved.
UNIT 1: compiled on Sep 22 2019 at 23:54:26 labeled as SPS08090d
(28660224 bytes) from Secondary SPS08090d.bin (UFI)
SW: Version 08.0.90dT211
Compressed Secondary Boot Code size = 786944, Version:10.1.15T225 (mnz10115)
Compiled on Thu Jan 31 07:08:55 2019

HW: Stackable ICX7150-C12-POE
==========================================================================
UNIT 1: SL 1: ICX7150-C12-2X1G POE 12-port Management Module
Serial #:FEK3838R0JT
Software Package: BASE_SOFT_PACKAGE
Current License: 2X1G
P-ASIC 0: type B160, rev 11 Chip BCM56160_B0
==========================================================================
UNIT 1: SL 2: ICX7150-2X1GC 2-port 2G Module
==========================================================================
UNIT 1: SL 3: ICX7150-2X10GF 2-port 20G Module
==========================================================================
1000 MHz ARM processor ARMv7 88 MHz bus
8192 KB boot flash memory
2048 MB code flash memory
1024 MB DRAM

Power Capacity: Total is 124000 mWatts. Current Free is 93200 mWatts.

Power Allocations: Requests Honored 12 times

Port Admin Oper ---Power(mWatts)--- PD Type PD Class Pri Fault/
State State Consumed Allocated Error
--------------------------------------------------------------------------
1/1/1 On On 3900 15400 802.3af Class 3 3 n/a
1/1/2 On Off 0 0 n/a n/a 3 n/a
1/1/3 On On 3500 15400 802.3af Class 3 3 n/a
1/1/4 On Off 0 0 n/a n/a 3 n/a
1/1/5 On Off 0 0 n/a n/a 3 n/a
1/1/6 On Off 0 0 n/a n/a 3 n/a
1/1/7 On Off 0 0 n/a n/a 3 n/a
1/1/8 On Off 0 0 n/a n/a 3 n/a
1/1/9 On Off 0 0 n/a n/a 3 n/a
1/1/10 On Off 0 0 n/a n/a 3 n/a
1/1/11 On Off 0 0 n/a n/a 3 n/a
1/1/12 On Off 0 0 n/a n/a 3 n/a
--------------------------------------------------------------------------
Total 7400 30800

SSH@ICX7150-C12-Switch#show interface brief

Port Link State Dupl Speed Trunk Tag Pvid Pri MAC Name
1/1/1 Up Forward Full 1G None No 1 0 dcae.eb2c.ba10
1/1/2 Down None None None None No 1 0 dcae.eb2c.ba11
1/1/3 Up Forward Full 1G None No 1 0 dcae.eb2c.ba12
1/1/4 Down None None None None No 1 0 dcae.eb2c.ba13
1/1/5 Down None None None None No 1 0 dcae.eb2c.ba14
1/1/6 Down None None None None No 1 0 dcae.eb2c.ba15
1/1/7 Down None None None None No 1 0 dcae.eb2c.ba16
1/1/8 Down None None None None No 1 0 dcae.eb2c.ba17
1/1/9 Down None None None None No 1 0 dcae.eb2c.ba18
1/1/10 Down None None None None No 1 0 dcae.eb2c.ba19
1/1/11 Down None None None None No 1 0 dcae.eb2c.ba1a
1/1/12 Down None None None None No 1 0 dcae.eb2c.ba1b
1/2/1 Down None None None None No 1 0 dcae.eb2c.ba1d
1/2/2 Up Forward Full 1G None No 1 0 dcae.eb2c.ba1e
1/3/1 Down None None None None No 1 0 dcae.eb2c.ba1f
1/3/2 Down None None None None No 1 0 dcae.eb2c.ba20
mgmt1 Down None None None None No None 0 dcae.eb2c.ba10

[GBurton]

Even a direct connection is only 350 mbs and it sometimes will just reboot. I have followed all the recommended fixes identified in the form. I rather just open purchase a compatible (maybe even upgrade)  unit with product support

[Imran_ruckus]

Hi GBurton

Greetings of the day!!!

Hope you are doing well!!!

Thank you for the information you shared.

As we can see the Ports are "operating" to transmit a speed of 1Gbps which is the correct speed (Please refer to the below screenshot). Which states that there are no Hardware issues between the ICX-7150-C12P Switch and Access Points. 

We suggest you confirm the speed transmitted by your Internet Service Provider (ISP). You could check the ISP connectivity from the Router, maybe with Local Router Wi-Fi or by an Ethernet cable from the Router a laptop, or a PC (Please refer to the below screenshot).

Could you please let me know the model of the Access Point you are using?

Please refer to the below guide for connection setup as a reference:

Most common Setups for Lennar homes users

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/Most-common-Setups-for-Lenna...

Please let me know if you have any queries in this regard.

Best regards,

Imran Sanadi

Lennar Home Community.