ICX7150 won't factory reset; need RMA

[pearcebchris]

I followed all the posts to factory reset my ICX7150, but it won't reset. It seems this is common issue.

Additionally, I see text output via console cable on MobaXTerm, but it doesn't allow keyboard input (thus why I'm trying to factory reset it). I made sure the terminal settings were correct based off other support forums here, but to cover all bases, I tried several different combinations of baud rates and other settings.

I made sure the drivers were installed - also based off of support forums here.

I tried to do an RMA since this device is clearly defective, but that went as well as you'd expect for a "Lennar" purchased product, so now I'm trying to do a convoluted RMA request through this support forum as instructed by Ruckus support.

[Imran_ruckus]

Hi @pearcebchris 

Greetings!

I’ve raised an RMA case and sent you a private message with the RMA details. You will receive further notifications from the RMA case. Please check and let me know if you have any questions.

Thank you once again for your patience.

If your issue has been fully addressed, please click the Kudos button and mark the responses as an Accepted Solutions.

Best regards,
Imran Sanadi
RUCKUS | Lennar Home Community Support