ICX7150 stuck in boot mode - "is not alive" when trying to ping and not able to perform recovery

[50509760]

Hello,

Initially posted this last week with no response.  The switch will not perform basic networking functions like Ping.  I've set the environment per the instructions in several posts.  Can an engineer please respond with some next steps and/or recommendations.

Our home lost power after which, our ICX7150 will no longer boot.  The power light is green and the system light is steady amber.  I've attempted a reset after which all status lights blink amber while power light is steady green.  I have also tried to perform a software recovery following these instructions:   https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/How-to-perform-a-Software-re...

I'm stuck at the point where I test the connection via ping. The switch is not able to connect and gives an "is not alive" message when I ping the server IP.  I get the same messaging when I attempt to ping the local IP on the switch as well.  I've tried with multiple machines, network interfaces and cables with exactly the same results.  Are there any other tricks I can try?

My old post:

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/WIFI-is-not-showing-up-and-t...

[50509760]

Hello, 

Here is the screenshot of reset command

[50509760]

It is still not working, It would be helpful if you can send me new one or at least the used one. 

[Imran_ruckus]

Hi @50509760 

Thank you for contacting RUCKUS Lennar Home Community.

Hope you are doing well!!!

Thank you for the detailed information you shared,

Apologies for the inconvenience, as per the reset command output the Switch can be recovered by software recovery. Maybe there is something missing in the process.

As mentioned previously please make sure the Windows firewall or any firewall is in a disabled/off state for all network profiles: Domain network, Private network, and Public Network, (Please refer to the below screenshot for more information). Please check the firewall for all three options and share a screenshot for the same.

https://support.microsoft.com/en-us/windows/turn-microsoft-defender-firewall-on-or-off-ec0844f7-aebd...

Please perform the software recovery once again and share the screenshots if you are getting any errors or are stuck at any point in the software recovery process.

Thank you again for your patience and understanding.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.