ICX7150 stuck in boot mode - "is not alive" when trying to ping and not able to perform recovery

[50509760]

Hello,

Initially posted this last week with no response.  The switch will not perform basic networking functions like Ping.  I've set the environment per the instructions in several posts.  Can an engineer please respond with some next steps and/or recommendations.

Our home lost power after which, our ICX7150 will no longer boot.  The power light is green and the system light is steady amber.  I've attempted a reset after which all status lights blink amber while power light is steady green.  I have also tried to perform a software recovery following these instructions:   https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/How-to-perform-a-Software-re...

I'm stuck at the point where I test the connection via ping. The switch is not able to connect and gives an "is not alive" message when I ping the server IP.  I get the same messaging when I attempt to ping the local IP on the switch as well.  I've tried with multiple machines, network interfaces and cables with exactly the same results.  Are there any other tricks I can try?

My old post:

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/WIFI-is-not-showing-up-and-t...

[Imran_ruckus]

Hi @50509760 

Thank you for the response.

Please restart your laptop once and perform the software recovery once again from scratch. Also, once again please make sure the firewall is in a disabled state.

Below are the Guide and Video Link to perform the Software recovery process:

Please refer to the below guide and Video link: 

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/How-to-perform-a-Software-re...

Video Link: https://www.youtube.com/watch?v=RHriOYYD_iI&t=7s

Please let me know if you have any queries in this regard.

Thank you again for your patience.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.

[50509760]

Did everything from scratch and still see the same issue. Looks switch has some issues. Thanks, Gopi

[Imran_ruckus]

Hi @50509760 

Thank you for the detailed information you shared.

Could you please enter the command 'reset' when you are getting ICX7150-Boot>reset as shown in the below screenshot?

Please let me know if you have any queries in this regard.

Thank you again for your patience.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.

[50509760]

Hello Imran, Did the reset command like you suggested, still I"m getting ' 192.168.0.2 is not alive' message. what to do now? Looks like the is some issue with the switch. 

[Imran_ruckus]

Hi @50509760 

Greetings!!!

Thank you for the response and update.

Please help us with the full output of the reset command of the CLI.

Thank you again for your patience and understanding.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.