ICX7150-C12P Stuck on “Writing Shmoo values into flash”

[Bstevenson]

Hi, my ICX7150-C12P switch has failed and is stuck at boot showing “Writing Shmoo values into flash…” in the console output. I have tried all recommended recovery steps including power cycles, holding reset, TFTP recovery, and serial connection with no success. The unit never fully boots and remains stuck. I understand this is a known hardware failure.

Can you please assist me in getting an RMA or replacement? I have attached a photo of the console output and can provide serial number or any other info needed.

Thank you!

[Bstevenson]

Hi, thanks for checking on this, just checking in on how today went?

thanks!

-B

[Imran_ruckus · Accepted solution]

Hi @Bstevenson 

Greetings of the day!!!

Thank you for sharing the requested information via PRIVATE CHAT.

Based on the troubleshooting conducted, it appears that your ICX-7150-C12P Switch is currently stuck during the booting process. These are some symptoms of a Switch kernel image failure. Tried multiple troubleshooting steps. However, it seems that the switch has a corrupted image that cannot be recovered, and the issue persists.

Given these circumstances, the switch will need to be processed for an RMA (Return Merchandise Authorization), which essentially means that it should be replaced.

Feel free to contact us via chat. Copy and share the link from the post (URL), and Switch serial number, paste it into the chat when prompted to start the unit replacement.

Please follow the steps as shown in the example below:

As shown in the below picture, copy the link and share it via chat from the link provided:

The below link is to contact us by chat (only)

https://support.ruckuswireless.com/contact-us

Did I answer your queries? If yes, hit the Kudos buttons and also accept the answers as Accepted solutions.

Please let me know if you have any queries in this regard.

Thank you again for your patience and understanding.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.

[Bstevenson]

Imran, 

Thanks so much for your effort in helping with this! Kudos!

-B

[Imran_ruckus]

Hi @Bstevenson 

Thank you for the response.

We appreciate your time and patience on this case.

Thank you again for contacting RUCKUS Lennar Home Community and feel free to contact us for future queries.

Have a great day ahead!!!

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.