1 ACCEPTED SOLUTION
Hi @Bstevenson
Greetings of the day!!!
Thank you for sharing the requested information via PRIVATE CHAT.
Based on the troubleshooting conducted, it appears that your ICX-7150-C12P Switch is currently stuck during the booting process. These are some symptoms of a Switch kernel image failure. Tried multiple troubleshooting steps. However, it seems that the switch has a corrupted image that cannot be recovered, and the issue persists.
Given these circumstances, the switch will need to be processed for an RMA (Return Merchandise Authorization), which essentially means that it should be replaced.
Feel free to contact us via chat. Copy and share the link from the post (URL), and Switch serial number, paste it into the chat when prompted to start the unit replacement.
Please follow the steps as shown in the example below:
As shown in the below picture, copy the link and share it via chat from the link provided:
The below link is to contact us by chat (only)
https://support.ruckuswireless.com/contact-us
Did I answer your queries? If yes, hit the Kudos buttons and also accept the answers as Accepted solutions.
Please let me know if you have any queries in this regard.
Thank you again for your patience and understanding.
Best regards,
Imran Sanadi
RUCKUS Lennar Home Community.
