ICX7150-C12P STOPPED WORKING

[DPugh]

The system was working and stopped after a power outage. The ICX-7150-C12P has a green power light with a yellow SYST light. The 9U1-R510-US00 has no lights.

Can you help.

[Imran_ruckus]

Hi @DPugh 

Thank you for the response and the update.

Could you please let me know at which step you are getting stuck while troubleshooting the issue? Please share the screenshots/pictures of errors (if any).

Kindly confirm.

Best regards,
Imran Sanadi
RUCKUS | Lennar Home Community Support

[Imran_ruckus]

Hi @DPugh 

Thank you for the response and the update.

If performing multiple resets using a paper clip is not resolving the issue, the next step would be to perform a software recovery on the Switch.

Please refer to the article I shared previously for the detailed recovery steps.

Thank you again for your patience and understanding.

Best regards,
Imran Sanadi
RUCKUS | Lennar Home Community Support

[DPugh]

After the lights start flashing yellow, how long do you wait for the green SYST light to come on or retry to boot the system

[Imran_ruckus]

Hi @DPugh 

Thank you for the response and the update.

If physical reset works, the PWR and SYST lights should turn green in some minutes.

If performing multiple resets using a paper clip is not resolving the issue with flashing yellow lights, the next step would be to perform a software recovery on the Switch.

Please refer to the article I shared previously for the detailed recovery steps.

Thank you again for your patience and understanding.

Best regards,
Imran Sanadi
RUCKUS | Lennar Home Community Support

[Imran_ruckus]

Hi @DPugh 

Greetings!!!

I trust this message finds you well.

I kindly request an update on the status of the issue so that we may proceed further with resolving it.

If we do not receive a response from you within 24 hours from the timestamp of this message, your case will proceed to closure.

Thank you.

Best regards,
Imran Sanadi
RUCKUS | Lennar Home Community Support