Access points

[clx0505]

The access point mounted on the ceiling not powered on. 

[Imran_ruckus]

Hi @clx0505 

Greetings!!!

Thank you for reaching out to the RUCKUS Lennar Home Community. 

We appreciate your patience and understanding as we work to resolve the issues you are experiencing with your RUCKUS setup.

Based on the information provided, it appears that you are encountering issues with the RUCKUS setup with no power on Access Points.

We apologize for any inconvenience this has caused and are committed to assisting you promptly.

To better assist you, could you please provide the following information:

1. Were there any power outages before the issue began?
2. When your switch is connected to the outlet, do you observe any illuminated lights (amber or green)? Kindly describe which lights are visible. Additionally, please provide a photo showing the status of the lights and the full switch panel with cable connections to the switch ports.

Please log in to your RUCKUS Account before uploading these photos/screenshots.

Should you have any further questions or concerns, feel free to reach out. 

We appreciate your cooperation and look forward to resolving this matter for you promptly.

Best regards,

Imran Sanadi  
RUCKUS Lennar Home Community

[clx0505]

There was no outage before this, I just restarted my internet equipment. 
no lights on the access points. Could you guide me where the pictures should upload to? 

[Imran_ruckus]

Hi @clx0505 

Thank you for the response.

As mentioned in my previous post, please log in to your RUCKUS Account before uploading these photos/screenshots.

Should you have any further questions or concerns, feel free to reach out. 

Thank you again.

Best regards,

Imran Sanadi  
RUCKUS Lennar Home Community