ICX7150-C12P After power outage, the unit is unresponsive (Lennar Home)

[joshuacam]

ICX7150-C12P After power outage none of the switch ports that provide power over ethernet have any lights and the unit is unresponsive (Lennar Home)

We got Ruckus switch and Adtran router as part of Lennar house. We had a power outage and now none of the switch ports have any power or lights, as a result AP are not powering up because they are set up to PoE (power over ethernet).

Behavior:

1. SYST led is Orange, Power LED is green

2. I tried reset that did not help.

3. Moved around and plugged into multiple switch ports but they are all dead

4. Unable to connect to the unit

5. From the Adtran stats I can see packets being sent to the switch but no responses.\

I believe the unit needs to be replaced as it happened after a power outage.

I have a couple pictures but don't see a way to attach them to the post

[Imran_ruckus]

Hi @joshuacam 

Greetings!!!

I trust this message finds you well.

I kindly request an update on the status of the issue so that we may proceed further with resolving it. Please let me know if you performed the Software Recovery of the Switch.

Thank you.

Best regards,
Imran Sanadi
RUCKUS Lennar Home Community

[Imran_ruckus]

Hi @joshuacam 

Greetings!!!

I trust this message finds you well.

I kindly request an update on the status of the issue so that we may proceed further with resolving it.

If we do not receive a response from you within 24 hours from the timestamp of this message, your case will proceed to closure.

Thank you.

Best regards,
Imran Sanadi
RUCKUS Lennar Home Community