ICX7150-C12P After power outage, the unit is unresponsive (Lennar Home)

[joshuacam]

ICX7150-C12P After power outage none of the switch ports that provide power over ethernet have any lights and the unit is unresponsive (Lennar Home)

We got Ruckus switch and Adtran router as part of Lennar house. We had a power outage and now none of the switch ports have any power or lights, as a result AP are not powering up because they are set up to PoE (power over ethernet).

Behavior:

1. SYST led is Orange, Power LED is green

2. I tried reset that did not help.

3. Moved around and plugged into multiple switch ports but they are all dead

4. Unable to connect to the unit

5. From the Adtran stats I can see packets being sent to the switch but no responses.\

I believe the unit needs to be replaced as it happened after a power outage.

I have a couple pictures but don't see a way to attach them to the post

[Imran_ruckus]

Hi @joshuacam 

Greetings!!!

Thank you for reaching out to the RUCKUS Lennar Home Community. 

We appreciate your patience and understanding as we work to resolve the issues you are experiencing with your RUCKUS setup.

Based on the information provided, it appears that your RUCKUS ICX-7150-C12P Switch is not working.

We apologize for any inconvenience this has caused and are committed to assisting you promptly.

As you mentioned there is an Orange SYST LED, which means the Switch is stuck in the boot mode.

To troubleshoot this issue, please refer to the below RUCKUS Lennar Knowledge Base self-help article.

https://community.ruckuswireless.com/t5/RUCKUS-Lennar-Support-Knowledge/Fixing-RUCKUS-Switch-with-an...

Please let me know if you are stuck at any point during the process.

Thank you again for your patience and understanding.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.