ICX Switch shows disconnected in Ruckus Dashboard

[varadha2742]

ICX Switch is Disconnected

MAC Address:

00:00:00:00:00:00

IP Address:

192.168.1.55

Failed to ping ICX 192.168.1.55. Suggest checking the network.

[Imran_ruckus]

Hi @varadha2742 
Greetings!!!

Thank you for contacting RUCKUS Community forums.

Could you please let me know if this is a Lennar Home RUCKUS setup?

Please confirm.

Thank you again.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.

[varadha2742]

Yes. This is Lennar Home Ruckus setup

[Imran_ruckus]

Hi @varadha2742 

Thank you for the response and the update.

Could you please share a FULL screenshot showing the disconnected state.

Thank you again for your patience and understanding.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.

[varadha2742]