ICX 7150-c12P no communication

[vjeanpies]

I have 2 Switches SN:FEK3849Q4P4 /SN: FEK3834SOYP

The switches do not communicate through Serial /Telnet or any other connections.  one switch all lights stay one the other I have Diag lights on.   i have tried resetting to defaults on both switches without luck also one switch has a biuzzing noise coming from it, i am aware of lifetime warranty for hardware defects and i belive that these switches fall under those categories

[Imran_ruckus]

Hi @vjeanpies 

Thank you for your response and the update.

Given that you're experiencing the same issue with both switches, it’s possible that the Type-C console cable may be faulty.

Could you please try using a different cable for the process and let me know how it goes?

I appreciate your patience and understanding.

Best regards,
Imran Sanadi
RUCKUS Lennar Home Community

[vjeanpies]

I have tried 3 different cables on both switches and same results. No communication the switches are not responding. A hard reset is not resolving the issue either.

[Imran_ruckus]

Hi @vjeanpies 

Thank you for the response and the update.

As Type-C cable isn't working, you can check using an ethernet cable connecting to the alternate console port on the Switch (Port no. 15 in the below screenshot) that does the same function as the USB Type-C port on the Switch. 

Once again, please make sure to download the zip drive for the file below & "extract all". Once it's extracted, run the file, the driver should be installed using the 2 links below.

Link 1: https://support.ruckuswireless.com/software/1414-brocade-ruckus-7150-usb-serial-driver-windows

Link 2: silabs.com/developers/usb-to-uart-bridge-vcp-drivers?tab=downloads

Please check and let me know if that works.

Thank you again. We appreciate your patience and understanding.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.

[vjeanpies]

I have noted in the very beginning of this ticket that i have tried Ethernet already and it does not respond. I have a feeling that you are trying to find every possibility to not honor your lifetime warranty on hardware. Clearly this is mot a software issue 

[Imran_ruckus]

Hi @vjeanpies 

Thank you for your response.

As previously mentioned, our support is provided on a best-effort basis. In accordance with our policies, we are unable to proceed with an RMA without exhausting all available troubleshooting methods.

To assist you further, please provide pictures of the Ethernet console connection between the switch and the laptop.

Thank you again for your understanding.

Best regards,
Imran Sanadi
RUCKUS Lennar Home Community