ICX 7150 Stuck/cannot Poe and cannot connect with my Mac

[pshoukry]

Hi,

My ICX 7150 is stuck and cannot provide Poe 

When trying to do a factory reset, nothing happens. 

When connecting to console (through MacBook), the switch says:

Vmain (48V) fault has forced all ports on slot 0 to lose power.

i then try to go in boot mode to do a software recovery. I setup the Mac in TFTP. It is listening and permissions have been updated.

the console returns the following. 
bcm_xgs_gmac-0 Waiting for PHY auto negotiation to complete......... TIMEOUT !

another option I can try is to wipe the switch and boot from usb. Would this be my recommended next step? If so, how?

[pshoukry]

I had an electrician come and verify my power supply and it is at full health. 

[Imran_ruckus · Accepted solution]

Hi pshoukry

Greetings of the day!!!

Thank you for sharing the requested information.

Based on the troubleshooting done, and you confirm after the reset and booting up the Switch, the failure still persists with an error “PoE Fatal: Vmain (48V) fault has forced all ports on slot 0 to lose power.” this unit Should be RMA (Return Merchandise Authorization) in simple words replacing it.

Feel free to contact us via chat, comment you already have a post, copy the link from the post (URL) and paste it into the chat to start the unit replacement.

Please follow the below steps as shown in the below example:

As shown in the below picture, copy the link and share it via chat from the link provided below:

The below link is to contact us by chat (only)

https://support.ruckuswireless.com/contact-us

Please let me know if you have any queries in this regard.

Best regards,

Imran Sanadi

Lennar Home Community.

[pshoukry]

Thank you! Appreciated.