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ICX 7150 Stuck/cannot Poe and cannot connect with my Mac

pshoukry
New Contributor

Hi,

My ICX 7150 is stuck and cannot provide Poe 

When trying to do a factory reset, nothing happens. 

When connecting to console (through MacBook), the switch says:

Vmain (48V) fault has forced all ports on slot 0 to lose power.

i then try to go in boot mode to do a software recovery. I setup the Mac in TFTP. It is listening and permissions have been updated.

the console returns the following. 
bcm_xgs_gmac-0 Waiting for PHY auto negotiation to complete......... TIMEOUT !

another option I can try is to wipe the switch and boot from usb. Would this be my recommended next step? If so, how?

1 ACCEPTED SOLUTION

Hi pshoukry

Greetings of the day!!!

Thank you for sharing the requested information.

Based on the troubleshooting done, and you confirm after the reset and booting up the Switch, the failure still persists with an error “PoE Fatal: Vmain (48V) fault has forced all ports on slot 0 to lose power.” this unit Should be RMA (Return Merchandise Authorization) in simple words replacing it.

Feel free to contact us via chat, comment you already have a post, copy the link from the post (URL) and paste it into the chat to start the unit replacement.

Please follow the below steps as shown in the below example:

As shown in the below picture, copy the link and share it via chat from the link provided below:

Imran_ruckus_0-1675365185147.png

The below link is to contact us by chat (only)

https://support.ruckuswireless.com/contact-us

 

Please let me know if you have any queries in this regard.

 

Best regards,

Imran Sanadi

Lennar Home Community.

View solution in original post

12 REPLIES 12

Imran_ruckus
Moderator
Moderator

Hi pshoukry

Thank you for contacting Lennar Home Community.

Hope you are doing well!!!

Thank you for the detailed information you shared,

As per the case description I could understand that your ICX-7150-C12P Switch is stuck, and you tried doing a factory reset and software recovery which did not work,

You don't need to follow the Software recovery guide (this is done when the switch won't boot, or the images get corrupted)


In your case, it may be that the PoE (Power over Ethernet) can be disabled/corrupted/damaged.

Could you please perform the below commands and send us the output for the same?

#Enable

#show version
#show inline power 
#show inline power detail 

copy flash flash secondary (optional for Routing code issue) – Just for a reference

Please let me know if you have any queries in this regard.

Best regards,

Imran Sanadi

Lennar Home Community.

Thank you Imran_ruckus,

I have attached them below.

pshoukry
New Contributor

Copyright (c) 1996-2017 Brocade Communications Systems,
Inc. All rights reserved.
UNIT 1: compiled on Aug 14 2017 at 06:54:44 labeled as SPS08061a
(24723488 bytes)
from
Primary SPS08061a.bin
SW: Version 08.0.61aT211
Compressed Boot-Monitor Image size
= 786944, Version:10.1.10T225 (mnz10115)
Compiled on Sun Jun 25 09:25:15 2017
HW: Stackable ICX7150-C12-POE
UNIT 1:
SL 1:
ICX7150-C12-2X1G POE 12-port Management Module
Serial
#: FEK3203P1AG
Current License: 2X1G
P-ASIC
a•
type B160,
rev 11
Chip BCM56160_B0
UNIT 1:
SL
2: ICX7150-2X1GC 2-port 2G Module
UNIT 1:
SL
3: ICX7150-2X10GF 2-port 20G Module

1000 MHz ARM processor ARMv7 88 MHz bus
8192 KB boot flash memory
2048 MB code flash memory
1024 MB DRAM
STACKID 1
system uptime is 16 hour(s) 20 minute(s) 36 second(s)
-More-
next page: Space,
next line: Return key, quit: Control-cPoE Fatal: Vmain (4
8V) fault has forced all ports on slot 0 to lose power.

pshoukry
New Contributor

Screen Shot 2023-02-01 at 11.55.30 AM.png