ICX 7150 Network Shows available but no internet once connected

[creis86]

ICX 7150 network shows as available on devices but once connected there is no internet. Tried resetting, power cycling etc.

[Imran_ruckus]

Hi @creis86 

Greetings!!!

Thank you for reaching out to the RUCKUS Lennar Home Community. 

We appreciate your patience and understanding as we work to resolve the issues you are experiencing with your RUCKUS setup.

Based on the information provided, it appears that you are encountering internet connectivity issues. 

We apologize for any inconvenience this has caused and are committed to assisting you promptly.

To better assist you, could you please provide the following information:

1. Can you confirm if your RUCKUS setup was previously operational, and if there were any power outages before the issue began?
2. When your switch is connected to the outlet, do you observe any illuminated lights (amber or green)? Kindly describe which lights are visible. Additionally, please provide a photo showing the status of the lights and the full switch panel with cable connections to the switch ports.3. Is your internet connection from the ISP stable and functioning? You can verify this by connecting to your local router's Wi-Fi or through an ethernet cable from the router to a laptop/PC.
4. How many access points are currently connected to the switch? Please describe the status of the lights on the access points. Similarly, include a photo showing the access points' light status.

Please log into your RUCKUS Account before uploading these photos/screenshots.

Please help me with the requested queries and should you have any further questions or concerns, feel free to reach out. 

We appreciate your cooperation and look forward to resolving this matter for you promptly.

Best regards,
Imran Sanadi
RUCKUS | Lennar Home Community Support

[creis86]

Hi I don't have the option to attach a photo to this reply, all my options are text options. 

1. Yes Ruckus was operational, no recent power outages. 

2. Yes there are several green lights on the Ruckus Switch. 1 in port 2 where an ethernet cord is plugged in and 3 other to left hand side. 

3. Yes internet through ISP is fine, I can connect to my Xfinity Router with no issues. 

4. Currently 1 AP connected to the Ruckus. 5G Green, 2.4G Green, AIR No Light, CTL Green, PWR Blinking Green.

[Imran_ruckus]

Hi @creis86 

Greetings!

Thank you for the response and the information.

Please share the requested pictures by logging into your RUCKUS Account. (Refer to the screenshots below)

Should you have any further questions or concerns, feel free to reach out. 

We appreciate your cooperation and look forward to resolving this matter for you promptly.

Best regards,
Imran Sanadi
RUCKUS | Lennar Home Community Support

[creis86]

The right light is blinking green, picture was just taken when light was off.