ICX 7150 Loses Connection Every 4 Hours

[spiro_kalapodis]

I have a Lennar House that came installed the ICX-7150 and two R510s.  I've been having issues with the APs resetting periodically that I thought I resolved by repairing a bad ethernet connection, but seems there might be more to it.   Last night I upgraded my ICX to unleashed, and am seeing that the connection to the ICX drops almost exactly every four hours, which is an improvement over what I had with the bad ethernet cable but still a problem because my APs drop until it comes back online.  I have an edgerouter-x managing DHCP but otherwise a pretty straightforward setup. Any thoughts on what my be causing this? 

Appreciate the help in advance!

2021/05/26  15:16:34

High

ICX [d4:c1:9e:20:cf:15] joins.

2021/05/26  15:15:37

High

Remove ICX config [logging host 192.168.4.135 udp-port 6514], it will block Unleashed AP to manage ICX.

2021/05/26  15:14:52

High

Lost contact with ICX [d4:c1:9e:20:cf:15].

2021/05/26  11:16:43

High

ICX [d4:c1:9e:20:cf:15] joins.

2021/05/26  11:15:45

High

Remove ICX config [logging host 192.168.4.134 udp-port 6514], it will block Unleashed AP to manage ICX.

2021/05/26  11:15:00

High

Lost contact with ICX [d4:c1:9e:20:cf:15].

2021/05/26  07:15:58

High

ICX [d4:c1:9e:20:cf:15] joins.

2021/05/26  07:15:01

High

Remove ICX config [logging host 192.168.4.133 udp-port 6514], it will block Unleashed AP to manage ICX.

2021/05/26  07:14:15

High

Lost contact with ICX [d4:c1:9e:20:cf:15].

2021/05/26  03:16:45

High

ICX [d4:c1:9e:20:cf:15] joins.

[matt_klouda]

Try that site out - I've heard great things and would use them in the future if I need another for my house.

Let me know!

[spiro_kalapodis]

So I connected it directly to an outlet that I know works and still got the same problem.  What i find especially strange is that it’s EXACTLY every 4 hours on the dot 

here’s my last one a few minutes ago:

Date/Time  

Severity

Activities

2021/05/26  19:15:56

High

ICX [d4:c1:9e:20:cf:15] joins.

2021/05/26  19:14:59

High

Remove ICX config [logging host 192.168.4.137 udp-port 6514], it will block Unleashed AP to manage ICX.

2021/05/26  19:14:14

High

Lost contact with ICX 

any other thoughts?

[matt_klouda]

In all honesty, I'd open a support ticket. I'm not sure what version of Unleashed you're running, but if you're managing your ICX with it, it's at least 200.9, so I doubt it's a defect. I'm a little concerned you might need to RMA/replace your ICX. That should be possible through warranty. But you have to open a ticket to do that. Jump over to https://support.ruckuswireless.com and log in. If you don't have an account created, you can create one and get your ticket opened.

[spiro_kalapodis]

Will do thank you very much!  On a side note your videos have been super helpful

[matt_klouda]

I really appreciate that. Keep your eyes peeled, there are more coming soon, and the live streams will be starting up again soon, too.

Thank you!