ICX-7150 -C12P will not reset after power outage, system light continually flashes green.

[Spencer]

ICX-7150 -C12P will not reset after power outage, system light continually flashes green. I have done the hard reset a dozen times and it returns to a flashing green light on the system LED. I have done the software recovery several times and it still ends up going back to a flashing green light. below is the message I get after resetting.

Backtrace:

[<c0225518>] (hex_dump_to_buffer) from [<c0225a8c>] (print_hex_dump+0xa4/0x118)

[<c02259e8>] (print_hex_dump) from [<c01ca444>] (ubifs_dump_node+0x97c/0xbe0)

[<c01c9ac8>] (ubifs_dump_node) from [<c01a8224>] (ubifs_check_node+0x1c0/0x308)

[<c01a8064>] (ubifs_check_node) from [<c01af8e4>] (ubifs_scan_a_node+0xd0/0x1f4)

[<c01af814>] (ubifs_scan_a_node) from [<c01c1f80>] (ubifs_recover_leb+0x578/0x7e0)

[<c01c1a08>] (ubifs_recover_leb) from [<c01b11f0>] (ubifs_replay_journal+0xdd0/0x1540)

[<c01b0420>] (ubifs_replay_journal) from [<c01a5adc>] (ubifs_mount+0x1190/0x192c)

[<c01a494c>] (ubifs_mount) from [<c00d9bdc>] (mount_fs+0x14/0x40)

[<c00d9bc8>] (mount_fs) from [<c00f1bf4>] (vfs_kern_mount+0x50/0xf8)

[<c00f1ba4>] (vfs_kern_mount) from [<c00f4cc4>] (do_mount+0x1a8/0xc40)

[<c00f4b1c>] (do_mount) from [<c00f5acc>] (SyS_mount+0x7c/0xa8)

[<c00f5a50>] (SyS_mount) from [<c000a4a0>] (ret_fast_syscall+0x0/0x3c)

Code: 02a0cee5 cf00000a 010054e1 d100003a (0130f7e5)

[BrcdSoftlockup]: BUG: soft lockup - CPU#0 stuck for 690s! [mount:565]

---[ end trace 4f6ee43f2f722965 ]---

note: mount[565] exited with preempt_count 1

Segmentation fault

Mounting Config partition failed, non-recoverable file system corruption

Reformatting the flash, please download config and keys again ...

ubidetach: error!: cannot detach mtd2

           error 16 (Device or resource busy)

ubiformat: error!: please, first detach mtd2 (/dev/mtd2) from ubi0

Formatting Doneubi0 error: ubi_attach_mtd_dev: mtd2 is already attached to ubi0

ubiattach: error!: cannot attach mtd2

           error 17 (File exists)

ubimkvol: error!: UBI device does not have free logical erasebloubi1: attaching mtd3

cks

!!!ERROR:ubimkvol failed for config partition

ubi1: scanning is finished

ubi1: attached mtd3 (name "resources", size 512 MiB)

ubi1: PEB size: 1048576 bytes (1024 KiB), LEB size: 1040384 bytes

ubi1: min./max. I/O unit sizes: 4096/4096, sub-page size 4096

ubi1: VID header offset: 4096 (aligned 4096), data offset: 8192

ubi1: good PEBs: 504, bad PEBs: 8, corrupted PEBs: 0

ubi1: user volume: 1, internal volumes: 1, max. volumes count: 128

ubi1: max/mean erase counter: 1/0, WL threshold: 4096, image sequence number: 2109703266

ubi1: available PEBs: 0, total reserved PEBs: 504, PEBs reserved for bad PEB handling: 32

ubi1: background thread "ubi_bgt1d" started, PID 582

UBIFS (ubi1:0): background thread "ubifs_bgt1_0" started, PID 586

UBIFS (ubi1:0): recovery needed

UBIFS (ubi1:0): recovery completed

UBIFS (ubi1:0): UBIFS: mounted UBI device 1, volume 0, name "resources"

UBIFS (ubi1:0): LEB size: 1040384 bytes (1016 KiB), min./max. I/O unit sizes: 4096 bytes/4096 bytes

UBIFS (ubi1:0): FS size: 476495872 bytes (454 MiB, 458 LEBs), journal size 23928832 bytes (22 MiB, 23 LEBs)

UBIFS (ubi1:0): reserved for root: 4952683 bytes (4836 KiB)

UBIFS (ubi1:0): media format: w4/r0 (latest is w4/r0), UUID C0C4B1D3-A91F-41C1-96D9-1C56C51301CD, small LPT model

UBIFS (ubi1:0): full atime support is enabled.

Resource partition is mounted!!

Restore is Done

Kernel crashdump is disabled.

Backup is fine

dma_mem_base: 0x96000000, dma_mem_len: 0x8000000, warm_mem_base: 0x9f500000, warm_mem_len: 0xb00000

Creating TUN device

Starting TPM Infra

Group tss and User tss created

kernel.hostname = localhost

hostname set to localhost

Starting TCSD Daemon

TCSD Up and Running

Enabling time stamp.

Starting the FastIron.

USER=root

HOME=/

GCOV_PREFIX=/fast_iron

ethaddr=d4:c1:9e:88:72:a5?

TERM=vt102

PATH=/sbin:/usr/sbin:/bin:/usr/bin

crashkernel=64M@0x70000000

ip=192.168.0.3:192.168.0.2:192.168.0.2:255.255.255.0:MN:eth0:off

SHELL=/bin/sh

PWD=/

i2c-0   i2c             Broadcom iProc I2C adapter              I2C adapter    2

i2c-1   i2c             Broadcom iProc I2C adapter              I2C adapter    2

!!!WARNING: Unable to read Filesystem information!!!

Total no. of blocks in FS = 0

Total no. of free blocks = 0

FIPS Disabled:PORT NOT DISABLED

platform type 90

OS>

Loaded Image SPS08080f from Pri Built on (UTC): Tue Apr  7 05:34:07 2020

Enabling Console Logging

                        Applying factory defaults..

flash_file=0.

INFO: startup config data is not available, try to read from backup

INFO: startup config data in the backup area is not available

Hotplugger Daemon Initialized ..

External USB disk is not mounted or plugged in.

set_board_level: gi_board_type = 116[  803.281214] linux-kernel-bde: map phys range 0x3200000-0x3240000 to 0xb0e01000-0xb0e41000

[  803.463811] linux-kernel-bde: map phys range 0x88100000-0x90100000 to 0xa8d00000-0xb0d00000

DMA pool size: 134217728

                        PHY Reset De-asserted

sw_pp_sdk_init:137 ToR init

SOC unit 0 attached to PCI device BCM56160_B0

license: system does not have any SAU license, then set its default SAU option

Firmware version from File: 2.1.1

Pre Parsing Config Data ...

INFO: empty config data in the primary area, try to read from backup

INFO: empty config data in the backup area also

***********************************************************

Reading from Booted Active partition=0

***********************************************************

Per Dot(.) represents 65536 Bytes

................

***********************************************************

Writing to non-Active partition=1

***********************************************************

 Each Dot(.) represents 65536  bytes

 ............

 completed

Please advise. Thanks.

[Spencer]

So, like I said I changed the ISP connection and no change. As I stated before I have also done the software recovery step as well as trying the system upgrades. I have tried the 08090k, and then tried the 08080f so I could upgrade to the 08095 by using console access, all attempts still result in the System LED flashing green and no connection or POE. The start of my post has the details of what the system is saying. Please advise

[Imran_ruckus]

Hi @Spencer 

Greetings!!!

Thank you for the response and the update.

Please unplug both the Software recovery cables from the RUCKUS ICX-7150-C12P Switch and follow the below process.

Please follow the below steps and help us with the queries:

1. To check this issue, we must identify the ‘current’ IP address assigned by your local router to the switch ICX-7150-C12P

I will leave you a guide on how to perform an IP scanner on your local network to identify the switch IP address very easily. 

How to find my Ruckus “Devices IP address” using free applications:

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/How-to-find-my-Ruckus-Device...

2. Once we identify the IP address of the switch proceed to access remotely to the device “Command Line” 

How to remotely access to 'ICX 7150-C12P' or 'access points' "Network devices":

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/How-to-remotely-access-to-IC...

If you can access the Command line should look like this:

ICX7150-C12 Router> OR

ICX7150-C12 Switch>

Please enter the below commands once you log in to CLI and share the output.

Note: Hit Enter to accept each command 

enable 

show version

show flash

Please share the output of the above commands or share the screenshots if stuck at any step or error (if any) and let me know if you have any queries in this regard.

Thank you again for your patience and understanding.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.

[Spencer]

Hello, I had already tried to locate the IP address following this process before and I did not see it, I am assuming it is not putting out a WiFi signal. However, I tried again as instructed since you told me that I had the cable from my service provider connected to the wrong port ( I am still not sure if you are right about that as I had it in the same port it had been connected to prior to the issue i am having now when everything was working correctly, but I changed it to the port you instructed me to anyway) I still do not see an IP address for my Ruckus. See below

[Imran_ruckus]

Hi @Spencer 

Greetings!!!

Thank you for the response and the update.

If you are unable to get the IP address of the Switch, please try getting console access to the Switch and help me with the command outputs I shared previously.

Here is a guide on how to access to the Switch via console (cable access between your PC to the ICX 7150-C12P) in this case we need a USB type C to USB standard OR Console cable Rj45 to USB (Any one cable- please refer the guide)

How to console in the ICX-7150-C12P

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/How-to-console-in-the-ICX-71...

Once you are logged in to the ICX-7150-C12P please follow and perform the commands and help with the outputs.

Please let me know if you have any queries in this regard.

Thank you again for your patience and understanding. 

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.

[Spencer]

I had already done all of this FYI by looking through the forum before I created my own support thread. However I just tried again. 

When I console in it does not bring me to either of these Command lines

ICX7150-C12 Router> OR

ICX7150-C12 Switch>

mine is blank, see below

However, if I hit the reset button with a paperclip and enter "b" when it gets to the boot monitor step I can get the boot command. This is where I attempted to perform the software recovery using instruction found in the forum which resulted in the dialogue that I had shown you in my very first post above after I completed all of the recovery steps.