ICX 7150-C12P very slow

[6423prl]

June 29th we had a power outage in the area and when it rebooted the speeds were extremely slow (ex. cannot open websites, house apps not working, cannot stream videos, etc).  I have checked these message boards and tried several things and it is still not working:

- restarted the switch / APs

- updated the firmware

- tried to re-add the switch on the portal (right now it shows disconnected and Unleashed system only supports ICX firmware version 08.0.90 or later.)

- tried the steps to view/update the route code using Putty ..... and so many other recommendations but nothing works!

Can someone contact me directly to help walk me through this?  I'm a regular person working from home and need my network up ASAP.  6423prl@gmail.com

[Imran_ruckus]

Hi @6423prl 

Thank you for the response and the update.

Before uploading the photos please log in to the RUCKUS account and you can upload the image.

Please let me know if you have any queries in this regard.

Thank you again for your patience.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.

[6423prl]

[Imran_ruckus]

Hello @6423prl 

Thank you for your prompt response and for sharing the details with us.

Upon reviewing the provided picture, it appears that the ethernet cables from the ISP’s router (modem/router combo), access points, or other devices are connected to incorrect ports on the switch panel. They should be connected to any of the 1 to 12 ports, as indicated in the screenshot below. Kindly disconnect the ethernet cables, plug them into the correct ports, and proceed to reboot both your RUCKUS switch and ISP router by unplugging them from the power outlet and plugging them back in.

After completing these steps, please verify if you are able to get stable Internet connectivity via the R510 Access Points' Wi-Fi network without any issues.

Please confirm these actions and feel free to reach out if you have any questions or require further assistance. We appreciate your patience and understanding as we work to resolve this matter.

Best regards,

Imran Sanadi  
RUCKUS Lennar Home Community

[6423prl]

Hi - the cables have been in the same position for the last 4 years.  I did move them as suggested just to see if it would make a difference, and unplugged everyting and there is no difference.  please advise

[Imran_ruckus · Accepted solution]

Hello @6423prl 

Greetings!!!

Thank you for your response and update.

To ensure compatibility with newer versions, please connect the Ethernet cables to any of the 12 available ports.

I recommend performing a factory reset on your RUCKUS Access Point and setting up a new Wi-Fi Network/SSID.

For detailed instructions on the factory reset process, please consult the RUCKUS Lennar Knowledge Base self-help guide available here:
https://community.ruckuswireless.com/t5/RUCKUS-Lennar-Support-Knowledge/Factory-reset-process-of-the...

If you have any questions or need further assistance, please feel free to reach out.

Thank you for your patience and cooperation.

Best regards,

Imran Sanadi  
RUCKUS Lennar Home Community