ICX 7150-C12P Stuck in boot mode

[standto2004]

Refurbished ICX 7150-C12P Stuck in boot mode. I have tried physical reset about 10 times. I do not have a laptop or computer to plug in to the switch to attempt to fix the software. Need RMA

[Imran_ruckus]

Hi @standto2004 

Greetings!!!

Thank you for reaching out to the RUCKUS Lennar Home Community. 

We appreciate your patience and understanding as we work to resolve the issues you are experiencing with your RUCKUS setup.

Based on the information provided, it appears that your RUCKUS ICX-7150-C12P Switch is stuck in boot mode.

We apologize for any inconvenience this has caused and are committed to assisting you promptly.

Please note, effective November’2022, ‘Ruckus Support for Lennar Homes customers will no longer be handled by phone or email or remote session. We will be exclusively supporting customers via this community forum support model only.

This forum is on a best-effort support basis.

Please note, if multiple resets are not working the only way to troubleshoot is to perform Software Recovery of the RUCKUS Switch. As per the company policies, we cannot RMA for the Software Related issues or without trying the troubleshooting steps. We need a Laptop/PC for the same. 

Please refer to the below RUCKUS Lennar Knowledge Base self-help article for the process.

https://community.ruckuswireless.com/t5/RUCKUS-Lennar-Support-Knowledge/Fixing-RUCKUS-Switch-with-an...

However, if you continue to have difficulty following the steps, we recommend that you seek outside help or a technician.

RUCKUS does not have any support team of technicians to support on-site for Lennar Homes.

Please do let us know one you require assistance if you are stuck at any point during the Software Recovery process. We are happy to help you.

Thank you again for understanding.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.

[Imran_ruckus]

Hi @standto2004 

Greetings!!!

I trust this message finds you well.

I kindly request an update on the status of the issue so that we may proceed further with resolving it.

Thank you.

Best regards,
Imran Sanadi
RUCKUS Lennar Home Community