ICX-7150-C12P - Connectivity Issues after Power Outage

[at25]

Recently had a power outage few weeks ago and after the power returned, the internet has been unstable every 30-60 seconds. It is a Lennar home that has the ICX-7150-C12P switch with three R510 APs connected to an AT&T Fiber Modem (BGW320-505).

Ethernet and Wi-Fi connection is stable but it's the internet that times out every 30-60 seconds. Websites will not load sometimes, Ring doorbell will time out after 30-60 seconds when viewing live feed, and Teams/Zoom/Wi-Fi calls will disconnect randomly.

When logging into the unleashed network, it shows the internet is disconnected with a red "x" under DNS.

Steps I have taken so far to diagnose:

• Reset the switch and updated the firmware to switch firmware for both primary and secondary boot.
• Reset the APs and updated the firmware.
• Multiple power resets and connecting one AP at a time. 
• Verified the switch boot is in switch mode. 
• Verified that when I connect directly to the AT&T network (ethernet or Wi-Fi), the connection is always solid with no internet timeouts.

My suspicion is the switch is faulty. I have pictures of the setup in case that can help.

[at25 · Accepted solution]

Hi Imran,

The internet is fully functional now. Before I performed a factory reset, I disconnected all Ethernet ports from the switch except for 1 AP and the gateway. I then noticed the WiFi was working flawlessly. I plugged everything back in and noticed a ethernet cable labeled D.M. (I assume this stands for demarcation which I believe is a telephone line) which I kept unplugged. When I plugged it back in, I saw the same issues. So I have it disconnected now and the system is functional.

Also, AT&T tried to help and modified the IP passthrough to include the switch MAC address. Internet still works fine but any issues with that? 

Thank you for your support. 

[at25]

See screenshots of command outputs below:

[Imran_ruckus]

Hi @at25 

Thank you for your response and the update.

After reviewing the command outputs, everything appears to be functioning normally.

At this stage, we recommend performing a factory reset on your Access Points. You can follow the steps outlined in the RUCKUS Lennar Knowledge Base article linked below:

https://community.ruckuswireless.com/t5/RUCKUS-Lennar-Support-Knowledge/Factory-reset-process-of-the...

If you need any assistance during the process, please don't hesitate to reach out.

Thank you again for your patience and understanding.

Best regards,
Imran Sanadi
RUCKUS Lennar Home Community

[at25]

I performed a reset and still have the same issue. Are there settings I should configure under the switch or APs after resetting?

[Imran_ruckus]

Hi @at25 

Greetings!!!
Thank you for the response.

There are no any additional configurations required.

Please follow the step-by-step process as explained in the reset article and perform again.

Thank you again for your understanding.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.

[at25]

I performed the reset as described in the link and I am still seeing the same issue unfortunately.