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I am Fed up with Ruckus Support for Lennar Homes

Arkham102
New Contributor

Ok, so I do not have the time, patience, or skills to keep troubleshooting my Ruckus and its WAPs.  They stopped getting power last year and, after about 20 hours of effort I was able to get them back on, albeit sporadically.  i had to navigate software downloads, updates, rebooting, climbing up and down ladders to reset the WAPs, dismantling the network cabinet to get to all the connections, and an inane amount of reviewing this huge forum of information.  Now, I am back again with no power to the WAPs, yellow lights on the Ruckus switch, and a terrible Wi-Fi signal anywhere away from the Modem.  I have Verizon 5G, extremely high speed fiber optic, so it has nothing to do with my service. I am in a huge metro area with enormous coverage.  I am irritated just thinking about asking for help again just to get the same response to provide more information on the switch and lights not lit up.  I either need to get rid of Ruckus entirely or find some way to get an actual service technician to come to my house and fix this mess.  I have contacted many IT services and I get the same response that they cannot help with third party equipment and that I need to contact the manufacturer.  I contact Ruckus and am told that they do not provide live support any longer to Lennar homes and that I have to self-help my way through this forum.  What a nightmare.  I guess this is my last effort to try and find some reasonable help.  Any suggestions?

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