How do I get a TAC for a RMA??

[Wendypmc]

My switch is defective and needs to be replaced. I was told to come back here and ask for a TAC for my RMA?

[Imran_ruckus]

Hi @Wendypmc 

Greetings!!!

Did you try the Software recovery process we explained? 

As you already know, we cannot proceed further without trying the Software Recovery. If that doesn't work we will take it forward.

If you already tried, please let me know at what step during the Software Recovery process you are stuck on, and share a screenshot of the error (if any). Additionally please share a picture showing the Software Recovery cable connection between the Switch and the laptop. Without these details we cannot proceed forward.

Thank you again for your patience and understanding.

Best regards,

Imran Sanadi  
RUCKUS Lennar Home Community

[Wendypmc]

Imran

as I’ve stated multiple times. Yes, I’ve tried everything within this forum to reboot the system and it fails. I’ve also stated that I did not take pictures but that clearly does not suffice as you continue to ask.  
Requesting the following be confirmed.

Please let me know if you have any queries in this regard.

[Imran_ruckus]

Hi @Wendypmc 

Thank you for the response.

If you already tried, please let me know at what step during the Software Recovery process you are stuck on, and share a screenshot of the error (if any). Additionally please share a picture showing the Software Recovery cable connection between the Switch and the laptop. Without these details we cannot proceed forward.

Thank you again for your patience and understanding.

Best regards,

Imran Sanadi  
RUCKUS Lennar Home Community

[Imran_ruckus]

Hi @Wendypmc 

We kindly request that you try the process once more and let us know at which step you encounter any issues with screenshot/pictures.

Thank you again for your cooperation.

Best regards,
Imran Sanadi
RUCKUS Lennar Home Community