Sir
I completed all steps outlined below and in prior chats last night. As I mentioned, I was informed that all I need was a TAC for the RMA and the replacement was approved. Could you please send me the TAC?
no corrective measures are working and the system will not reboot.
I have completed everything laid out in the YouTube video for the ICX software. I did not take pictures at the time as I was following directions and nothing stated to take pictures along the way. I am not going through all of it a second time.
I also completed all of the below:
Process on how to diagnose if it’s a Routing code issue on CLI and how to fix it:
1. First, we must identify the ‘current’ IP address assigned to the Switch by your local Internet Service Provider (ISP) Router to the RUCKUS ICX-7150-C12P Switch. Here is the guide on on How to find the IP Address of the RUCKUS Devices (Switch and APs) using IP Scanner free applications
FIGURE 1 Switch Dashboard on a web browser to confirm it’s a Switch IP Address
2. Once we identify the IP address of the Switch proceed to access remotely the device “Command Line Interface” (CLI). Here is the guide on How to access the Command Line Interface (CLI) of the RUCKUS ICX-7150-C12P Switch
Once you access the Command line (CLI), it should look like the prompts below:
SSH@ICX7150-C12 Switch> (Accessing CLI using SSH option)
telnet@ICX7150-C12 Switch> (Accessing CLI using Telnet option when SSH doesn’t work)
OR
SSH@ICX7150-C12 Switch> (Switch – Indicate NO Routing Code issue)
Please enter the below commands once you log in to CLI to check the same:
Note: Hit Enter to accept each command
ICX7150-12P Router>enable
ICX7150-12P Router#show version
ICX7150-12P Router#show flash
There should be a similar output of the command with the SPR code as highlighted in FIGURE 2 to diagnose if it’s a Routing Code (SPR) issue.
FIGURE 2 CLI Command output showing Routing Code issue
Solution:
If there is a similar output with SPR, please Enter the below commands in CLI to fix this issue:
Note: Hit Enter to accept each command
ICX7150-12P Router#enable
ICX7150-12P Router#copy flash flash secondary
ICX7150-12P Router#boot system flash secondary yes
Example VIDEO:
VIDEO LINK AS REFERENCE: https://www.youtube.com/watch?v=Eem1IBgYaWc
ICX7150-12P Router>enable (hit enter to accept the command)
ICX7150-12P Router#copy flash flash secondary (hit enter to accept the command and wait: until the flash finished)
ICX7150-12P Router#boot system flash secondary yes (hit enter to accept the command: the switch will reboot)
Once the RUCKUS ICX-7150-C12P switch reboots and comes online, should fix the issue. We can confirm by checking the version and other details by performing the same commands mentioned above.
Please post a query in RUCKUS Lennar Support if you need any assistance in this regard OR any other issues with the Lennar Home RUCKUS devices.
Sir
i just received yet another confirmation that a replacement will be sent for the proven defective switch if you could provide me TAC. This process has been extremely and increasingly frustrating. I have done everything in my ability to prove this switch is defective within this forum even after being told a replacement was approved. Could you please send me the TAC for the RMA to replace my switch?
The second photo is what the link takes me to. This system seems to have its own challenges. Your support in this matter is greatly appreciated.
