How can I schedule a service call to get my RUKUS APs working again?

[Gary_Rodzewicz]

I need internet access to work from home and urgently request help.  Gary Rodzewicz (407-232-2097 or Gary.Rodzewicz@Lennar.com).

[Gary_Rodzewicz]

I did not have any cables connected.

I ended the putty session and went back into the console port.

It shows that I have POE turned on despite the previous messages.

I plan to reinstall the RUKUS into my network after I get current on firmware.

Please direct me. I am ready to go ASAP.

[Gary_Rodzewicz]

Please provide some next steps.

Thank you.

[Gary_Rodzewicz]

I think I am fixed. Ready for firmware upgrade instructions.

[Imran_ruckus]

Hi @Gary_Rodzewicz 

Thank you for the response and the update.

Great!!! good to know that the previous issue is now resolved.

Please follow the below steps for Upgrading your Switch to the latest stable version.

The recommended stable version is 8095g (08.0.95g)-

Below are the options or methods to perform the Upgrade on the switch: You could choose any one of these.

1st Option:

1. In this option, we will use a pen drive or USB flash drive in which we move the files to the pen drive and connect it to the Switch then through CLI we execute the commands to upgrade the Switch using the following guide as a reference:

How to Upgrade a Switch ICX-7150-C12P using a USB flash drive

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/How-to-Upgrade-a-Switch-ICX-...

2nd Option:

2. The following guide is an example of an upgrade via TFTP server, by using an application (FREE) to send files or upload remote files to a device, in our case, we will use it to update a new version to the Switch, basically it will send the image version remotely from the computer to the switch.

How to upgrade a Switch ICX7150-C12P via TFTP

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/How-to-Upgrade-a-Switch-ICX-...

3rd Option:

3. In this option we Upgrade the Switch from the Web Interface (GUI) of switch.

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/How-to-perform-an-Upgrade-vi...

Try to access your switch from a web browser by pasting the below URL in http or https form whichever that works.

https://0.0.0.0 or http://0.0.0.0 (IP address of Switch. 0.0.0.0 is just as an example)

As you can access CLI/Console, I would suggest you follow the 2nd option.

Please let me know if you have any queries in this regard.

Thank you again for your patience.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.