How can I schedule a service call to get my RUKUS APs working again?

[Gary_Rodzewicz]

I need internet access to work from home and urgently request help.  Gary Rodzewicz (407-232-2097 or Gary.Rodzewicz@Lennar.com).

[Imran_ruckus]

Hi @Gary_Rodzewicz 

Greetings!!!

Thank you for contacting Lennar Home Community.

Hope you are doing well!!!

Apologies, we cannot replace the devices for the software issue. Warranty is not covered for software issues which could be resolved by troubleshooting steps.

As described in my previous post, please access the CLI by Console access process. Getting console access does not require the IP address of the Switch. Please share the screenshots if stuck at any step or error (if any) and let me know if you have any queries in this regard.

Thank you again for your patience and understanding. 

Best regards,

Imran Sanadi

Lennar Home Community.

[Gary_Rodzewicz]

ICX7150-C12 Switch>enable
No password has been assigned yet...
ICX7150-C12 Switch#show version
Copyright (c) 1996-2017 Brocade Communications Systems, Inc. All rights reserved.
UNIT 1: compiled on Aug 14 2017 at 06:54:44 labeled as SPS08061a
(24723488 bytes) from Primary
SW: Version 08.0.61aT211
Compressed Boot-Monitor Image size = 786944, Version:10.1.10T225 (mnz10110)
Compiled on Sun Jun 25 09:25:15 2017

HW: Stackable ICX7150-C12-POE
==========================================================================
UNIT 1: SL 1: ICX7150-C12-2X1G POE 12-port Management Module
Serial #:FEK3214P0AN
Current License:
P-ASIC 0: type B160, rev 11 Chip BCM56160_B0
==========================================================================
UNIT 1: SL 2: ICX7150-2X1GC 2-port 2G Module
==========================================================================
UNIT 1: SL 3: ICX7150-2X10GF 2-port 20G Module
==========================================================================
1000 MHz ARM processor ARMv7 88 MHz bus
8192 KB boot flash memory
2048 MB code flash memory
1024 MB DRAM
STACKID 1 system uptime is 24 minute(s) 12 second(s)
The system started at 00:02:05 GMT+00 Sat Jan 01 2000

The system : started=cold start

ICX7150-C12 Switch#show inline power

Power Capacity: Total is 124000 mWatts. Current Free is 124000 mWatts.

Power Allocations: Requests Honored 0 times

Port Admin Oper ---Power(mWatts)--- PD Type PD Class Pri Fault/
State State Consumed Allocated Error
--------------------------------------------------------------------------
1/1/1 Off Off 0 0 n/a n/a 3 n/a
1/1/2 Off Off 0 0 n/a n/a 3 n/a
1/1/3 Off Off 0 0 n/a n/a 3 n/a
1/1/4 Off Off 0 0 n/a n/a 3 n/a
1/1/5 Off Off 0 0 n/a n/a 3 n/a
1/1/6 Off Off 0 0 n/a n/a 3 n/a
1/1/7 Off Off 0 0 n/a n/a 3 n/a
1/1/8 Off Off 0 0 n/a n/a 3 n/a
1/1/9 Off Off 0 0 n/a n/a 3 n/a
1/1/10 Off Off 0 0 n/a n/a 3 n/a
1/1/11 Off Off 0 0 n/a n/a 3 n/a
1/1/12 Off Off 0 0 n/a n/a 3 n/a
--------------------------------------------------------------------------
Total 0 0

ICX7150-C12 Switch#show inline power detail

Power Supply Data On unit 1:
++++++++++++++++++

Power Supply Data:
++++++++++++++++++

Power Supply #1:
Max Curr: 2.3 Amps
Voltage: 54.0 Volts
Capacity: 124 Watts
PoePower: 124 Watts

POE Details Info. On Unit 1 :

General PoE Data:
+++++++++++++++++

Firmware
Version
----------------
02.1.0 Build 002

Hardware
Version
----------------
UNKNOWN

Cumulative Port State Data:
+++++++++++++++++++++++++++

#Ports #Ports #Ports #Ports #Ports #Ports #Ports
Admin-On Admin-Off Oper-On Oper-Off Off-Denied Off-No-PD Off-Fault
-------------------------------------------------------------------------
0 12 0 12 0 0 0

Cumulative Port Power Data:
+++++++++++++++++++++++++++

#Ports #Ports #Ports Power Power
Pri: 1 Pri: 2 Pri: 3 Consumption Allocation
-----------------------------------------------
0 0 0 0.000 W 0.000 W

ICX7150-C12 Switch#
ICX7150-C12 Switch#show running-config
Current configuration:
!
ver 08.0.61aT211
!
stack unit 1
module 1 icx7150-c12-poe-port-management-module
module 2 icx7150-2-copper-port-2g-module
module 3 icx7150-2-sfp-plus-port-20g-module
!
!
!
!
!
!
!
!
!
!
!
!
!
interface ethernet 1/3/1
speed-duplex 1000-full
!
interface ethernet 1/3/2
speed-duplex 1000-full
!
!
!
!
!
!
!
!
end
ICX7150-C12 Switch#
ICX7150-C12 Switch#

[Imran_ruckus]

Hi @Gary_Rodzewicz 

Greetings of the day!!!

Thank you for the detailed information you shared,

As I can see from the information you shared, the PoE is in the disabled state on all the ports of the Switch (Please refer to the below screenshot). By which the Access Points are unable to get the power.

To enable the PoE on the Switch, please perform the below commands from the CLI:

Switch>enable
No password has been assigned yet...
Switch#configure terminal
Switch(config)#interface ethernet 1/1/1 to 1/1/12
Switch(config-mif-1/1/1-1/1/12)#inline power

Also attaching a Screenshot as a reference:

Once you perform the above process all ports should be On, and APs should get the power.

Also, I would like to suggest upgrading your Switch to the latest stable version, as your current Switch is on the old version which is SPS08061a. Please let me know once you are done with the above process, to assist you with the upgrading of the Switch.

Please let me know if you have any queries in this regard.

NOTE: Please feel free to mark the post as ACCEPTED SOLUTIONS

Thank you again for your patience. 

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.

[Gary_Rodzewicz]

Time for a factory reset?

Did this happen because of my firmware level?

[Imran_ruckus]

Hi @Gary_Rodzewicz 

Thank you for the response and the information you shared.

As you are getting the “PoE: Failed power allocation of 30000 mwatts on port” error.

Please unplug all the PoE device ethernet cables from the Switch and perform the same commands once again. Then plug the unplugged ethernet cables back into the Switch ports.

If it doesn’t work, we have to Upgrade your Switch to the latest stable version.

Please let me know if you have any queries in this regard.

Thank you again for your patience.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.