High frequency ringing from ruckus

[Bzduffy]

Our Ruckus box has a high pitched ringing that registers very high frequency frequencies

[Bzduffy]

My phone, an iPhone 16 does not have the ability to record HIGH FREQUEncy tobes. I do not think you are fully understanding the difference being emitted from this system. It is not an audible recordable noise but high frequency ring. 

[Bzduffy]

What is next?

[Imran_ruckus]

Hi @Bzduffy 

Thank you for your response.

As mentioned in my previous post, the sound you’re hearing can sometimes be normal fan noise while the Switch is operating. However, if the noise seems unusually loud, please record a video capturing the sound and share it with us using the Google drive link. This will help us investigate further and assist you more effectively.

Thank you again for your patience and understanding.

Best regards,
Imran Sanadi
RUCKUS | Lennar Home Community Support

[Imran_ruckus]

Hi @Bzduffy 

Thank you for your response.

I kindly request an update on the status of the issue so that we may proceed further with resolving it, if the noise seems unusually loud, please record a video capturing the sound and share it with us using the Google drive link. This will help us investigate further and assist you more effectively.

Thank you again for your patience and understanding.

Best regards,
Imran Sanadi
RUCKUS | Lennar Home Community Support

[Bzduffy]

Let me know you got all photos now. Yes the RUCKUS ICX-7150-C12P is emitting the high frequency ringing.