Hi i get a amber and green light on my 7150

[Mariosaia]

Hi, My switch is ICX 7150-C12P. Again after power outage, It is showing Amber/Orange lights

 Even  after trying resets . Having a really hard time understanding the reprogramming instructions.  Can someone please approve me and allow me to obtain a RMA # so I can get my wifi back. 

[Imran_ruckus]

Hi @Mariosaia 

Greetings!

Please use the private chat option to respond so we can proceed further. For your reference, I have included a screenshot below.

Thank you once again for your patience and understanding.

Best regards,

Imran Sanadi 

RUCKUS Lennar Home Community

[Mariosaia]

I am contacting you via my cell phone.  I do not see that private message symbol here. And to answer your question,  no I do not have available access to another computer. Im sorry

[Imran_ruckus]

Hi @Mariosaia 

Thank you for the response.

Please use a web browser and log in on this RUCKUS forum portal to reply to private messages.

Thank you again for your understanding.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.

[Imran_ruckus]

Hi @Mariosaia 

Greetings of the day!!!

Thank you for sharing the requested information on the PRIVATE CHAT.

Based on the troubleshooting done, you are unable to perform Software Recovery of the RUCKUS ICX-7150-C12P Switch. Tried multiple ways however, the failure persists. This Switch unit Should be RMA (Return Merchandise Authorization) in simple words replacing it.

Feel free to contact us via chat, comment you already have a post, copy the link from the post (URL), and paste it into the chat to start the unit replacement.

Please follow the steps as shown in the below example:

As shown in the below picture, copy the link and share it via chat from the link provided:

The below link is to contact us by chat (only)

https://support.ruckuswireless.com/contact-us

Did I answer your queries? If yes, hit the Kudos buttons and also accept the answers as Accepted solutions.

Please let me know if you have any queries in this regard.

Thank you again for your patience and understanding.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.