Hi All, My Ruckus switch ICX 7150 did not boot up post last power outage and no power to APs

[Jaideep]

Hi All,

My Ruckus switch ICX 7150 did not boot up post last power outage since last few months and now there is no power to the WAPs as well. We troubleshoot the issue and try to take console for the switch through USB TYPE C and RJ45 Cable with USB Type A connector but not able to access/take console.

I need assistance with the RMA for the switch and need immediate help . Kindly look into the issue. 

[pinky_ruckus]

Hello @Jaideep ,

Thank you for your response.

The RMA team will send you an email with the details of your replacement RMA and instructions for the return label.

Please keep an eye out for their email and don't hesitate to reach out to them directly if you have any questions.

Regards,

Pinky Rajendran

RUCKUS Lennar Home Community

[Jaideep]

Hi Pinky, 

Thank you and yes i will reach out to them. Will my APs get the power once new switch is connected and who will help in configuring those if there is no power to the APs and they would still be non - functional. Please suggest and support on this.

Thanks,

Jaideep.

[pinky_ruckus]

Hello @Jaideep ,

Thank you for the response.

Please connect the Switch in the same way it was connected before.

Please feel free to contact us if you face any issues.

Regards,

Pinky Rajendran

RUCKUS Lennar Home Community

[pinky_ruckus]

Hello @Jaideep ,

Greetings!

This is a follow-up in reference to the case you have opened in the Ruckus Lennar Support Community.

I would like to know if you require further assistance since our last correspondence. Should you have any questions or if the status of your case has changed, please let me know by responding to this post.

Please feel free to contact if you have any further concerns regarding the same.

Best regards,

Pinky Rajendran

RUCKUS Lennar Home Community.