Help! Internet went out amd now ruckus isn't performing

[bobart]

I know this has been asked by many others. I am pretty late to the game as far as the ruckus switch issue goes. I am not getting some of the explainations on how to fix my issue. I try to follow along but maybe some of the peaces of the puzzle are missing when I am trying to fix my ruckus. I had a internet outage. the internet customer service provider said everything is good on the internet connection side. I told him that I was in a lenar home and I have a Ruckus switch box and 3 signal extenders in 3 locations in the house. He said to contact Ruckus. Ruckus will not help. I have download putty and mobaxterm. I tried following an walk through but i got lost. I saw something saying when the internet turned off The Switch changed and I need to change it back. Is there  a video that someone put up that I can follow and pause if I need to?

[Imran_ruckus]

Hi @bobart 

Greetings!!!

Thank you for reaching out to the RUCKUS Lennar Home Community. 

We appreciate your patience and understanding as we work to resolve the issues you are experiencing with your RUCKUS setup.

Based on the information provided, it appears that you are encountering issues with internet connectivity via RUCKUS Devices.

We apologize for any inconvenience this has caused and are committed to assisting you promptly.

To better assist you, could you please provide the following information:

1. Can you confirm if your RUCKUS setup was previously operational, and if there were any power outages before the issue began?
2. When your switch is connected to the outlet, do you observe any illuminated lights (amber or green)? Kindly describe which lights are visible. Additionally, please provide a photo showing the status of the lights and the full switch panel with cable connections to the switch ports.

3. How many access points are currently connected to the switch? Please describe the status of the lights on the access points. Similarly, include a photo showing the access points' light status.

Please log into your RUCKUS Account before uploading these photos/screenshots.

Please help me with ALL the above queries, and should you have any further questions or concerns, feel free to reach out.

We appreciate your cooperation and look forward to resolving this matter for you promptly.

Best regards,

Imran Sanadi  
RUCKUS Lennar Home Community

[bobart]

The red cord is what I plugged in 

[Imran_ruckus]

Hi @bobart 

Greetings!!!

Thank you for the response and the detailed information.
As your Picture of the RUCKUS Switch is not completely visible with all the ports, please provide a photo showing the FULL switch panel with cable connections to the switch ports.

Please help me with ALL the above queries, and should you have any further questions or concerns, feel free to reach out.

We appreciate your cooperation and look forward to resolving this matter for you promptly.

Best regards,

Imran Sanadi  
RUCKUS Lennar Home Community

[Imran_ruckus]

Hi @bobart 

Greetings!!!

I trust this message finds you well.

I kindly request an update on the status of the issue so that we may proceed further with resolving it.

Thank you.

Best regards,
Imran Sanadi
RUCKUS Lennar Home Community