Thank you for contacting RUCKUS Lennar Home Community.
I hope you are doing well!!!
Thank you for the detailed information you shared.
Apologies for the delayed response, as this post has now moved to the Lennar forum.
As per the case description, I understand that you are seeing heartbeat loss via RUCKUS Unleashed Access Points.
As per the light status from the pictures you shared, the Switch and the Access Points seem to be in a normal state.
As I see from the picture you shared, seems like the ethernet cable which is coming from the ISP (Internet Service Provider’s) Router or Modem/Router combo is plugged into the wrong port on the Switch panel. It must be plugged into any 1 in-12 ports as shown in the below screenshot. Please unplug the ethernet cable and plug it into the correct port. If required reboot (Unplug and plug from the power outlet) your Switch and Router once you plug the cable into correct port.
Please refer to the short guide link below about how to connect the devices as reference: