Hello, I am having issues connecting or logging in to my Unleash App I am Using User name- admin and Password- Lennar and I get a error message saying 'You are not connected to the Unleash network. Go to Settings?. This is the error message i keep on getting. Can you perhaps assist?
Thank you for the detailed information you shared.
As per the case description, I understand that you are unable to log into the RUCKUS Unleashed application on your smartphone.
This is a known issue when your RUCKUS Access Points are on an older version which doesn’t let you log into the Unleashed application. To assist you in upgrading your RUCKUS Access Points please help us with the below details.
Please log in to your Unleashed system on a LAPTOP WEB BROWSER using the Master AP IP Address OR https://unleashed.ruckuswireless.com/ ? Please check the current version of your Unleashed Access Points and share a screenshot of the same.
Please make sure you are connected to the RUCKUS Wi-Fi Network to access the same.
If you can’t access using the above link and don’t know the IP Address of the Access Points. Please refer to the below guide to find the IP Address of the Access Point to get the requested information.
How to find my Ruckus “Devices IP address” using free applications:
As I see from the screenshot you shared and you mentioned, your Unleashed Access Points are on an oldversion 220.127.116.11.233. This is the reason you are unable to log into your Unleashed Application from your smartphone.
We suggest you upgrade your ALL RUCKUS R510 Access Points to version 18.104.22.168.203 which is recently released.
Please refer to the below videos for the Upgrade process:
RUCKUS Unleashed Online and Local Firmware Upgrade Configuration using Browser UI