1 ACCEPTED SOLUTION
Hi @sjanik
Thank you for the response and the information.
Based on the troubleshooting done, and you confirm after performing the reset of the Access Point, and checking all the connectivity and connections, the failure persists. And this is the only ONE access point that isn’t working with Red PWR LED on it even after checking with an external power adapter it behaves the same. This ONE Access Point Unit Should be RMA (Return Merchandise Authorization) in simple words replacing it.
Feel free to contact us via chat, comment you already have a post, copy the link from the post (URL), and paste it into the chat to start the unit replacement.
Please follow the steps as shown in the below example:
As shown in the picture, copy the link and share it via chat from the link provided below:
The below link is to contact us by chat (only)
https://support.ruckuswireless.com/contact-us
Did I answer your queries? If yes, hit the Kudos buttons and also accept the answers as Accepted solutions.
Please let me know if you have any queries in this regard.
Best regards,
Imran Sanadi
RUCKUS Lennar Home Community.
Hello @sjanik
Greetings!!!
Thank you for your response and the information provided.
We kindly request that you connect your RUCKUS R510 Access Point (AP) to a functional power outlet and share both pictures and a video showcasing the light status, the cord connected to the AP, and its connection to a working power outlet. Please refer to the example pictures provided below for guidance.
For the video upload, we have created a designated link for your convenience. You can access it via the following link: (Refer to the EXAMPLE VIDEOS from this drive link)
https://drive.google.com/drive/folders/16lG-j0MSKzjqBJSY4rsgh4myUlseA9bz?usp=sharing
If you have any questions or need further clarification, please don't hesitate to reach out.
Thank you once again for your patience and cooperation.
Best regards,
Imran Sanadi
RUCKUS Lennar Home Community.
