Got a new internet provider and now my Ruckus wireless access point/ extender is not working. Lennar

[AuntB]

Hi,

I have a Lennar Home and we got a new internet provider and now our Ruckus wireless access points/extender is not working. There is a Ruckus device in the access panel and one in the ceiling in the main room. The one in the ceiling has 2 green lights 2 orange lights and one is not on at all (5 lights on the device in total)  We have tried to troubleshoot this with no luck. Can you please give me a call and hopefully walk me through it?

Thank you in advance,
Brenda

[Imran_ruckus]

Hi @AuntB 

Greetings!!!

Thank you for reaching out to the RUCKUS Lennar Home Community. 

We appreciate your patience and understanding as we work to resolve the issues you are experiencing with your RUCKUS setup.

Based on the information provided, it appears that you are encountering issues after changing Internet Servie Provider.

To assist you further, could you please follow these steps:
1. Disconnect the Ethernet cable from the affected AP that is currently connected to the RUCKUS ICX-7150-C12P switch port.
2. Reconnect the Ethernet cable to one of the remaining 1-in-12 ports, as highlighted in the screenshot below. 

Additionally, make sure that the ethernet cable coming from ISP (Internet Service Provider's) Router is also connected within these 12 port ranges.

After making this change, please observe the behavior of the AP if it works and let me know the results.

Thank you for your patience and cooperation.

Best regards,
Imran Sanadi
RUCKUS | Lennar Home Community Support

[Imran_ruckus]

Hi @AuntB 

Greetings!!!

I trust this message finds you well.

I kindly request an update on the status of the issue so that we may proceed further with resolving it. Please help me with the requested queries from my previous response.

Thank you.

Best regards,
Imran Sanadi
RUCKUS | Lennar Home Community Support

[Imran_ruckus]

Hi @AuntB 

Greetings!!!

I trust this message finds you well.

I kindly request an update on the status of the issue so that we may proceed further with resolving it.

Thank you.

Best regards,
Imran Sanadi
RUCKUS | Lennar Home Community Support

[Imran_ruckus]

Hi @AuntB 

Greetings!!!

I trust this message finds you well.

I kindly request an update on the status of the issue so that we may proceed further with resolving it.

If we do not receive a response from you within 24 hours from the timestamp of this message, your case will proceed to closure.

Thank you.

Best regards,
Imran Sanadi
RUCKUS | Lennar Home Community Support